Minimizer Introduces The Trailer Slick Plate And The Tool Caddy

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Minimizer Introduces The Trailer Slick Plate And The Tool Caddy

The Trailer Slick Plate is a self-lubricating polymer plate that attaches to a trailer's upper coupler. The Tool Caddy is the newest addition to Minimizer's Maintenance Line.

Counterman Staff
By Counterman Staff
Published:

flatbed-tool-caddyBLOOMING PRAIRIE, Minn. — Minimizer is launching its fifth and sixth products of 2016 – the Trailer Slick Plate and the Tool Caddy.

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“These products, consistent with our Tested and Tortured brand, offer solution-based answers for those in the heavy duty trucking industry,” Minimizer CEO and Chief Visionary Craig Kruckeberg said.

The Trailer Slick Plate is a self-lubricating polymer plate that attaches to a trailer’s upper coupler. The result? Easier maintenance, no need for messy grease, and fewer issues with coupling tractors and trailers, the company says.

“The Trailer Slick Plate is an excellent addition to our line,” Kruckeberg said. “Nobody wants to have to grease the upper coupler plate, and with this product, you don’t have to.”

The Trailer Slick Plate reduces wear and tear on the truck’s fifth wheel, as well as the trailer’s upper coupler. It also makes for easier trailer handling for drivers and increases steer tire life.

“If you drop-and-hook often, then this is the product for you,” Kruckeberg said.

The Tool Caddy is the newest addition to Minimizer’s Maintenance Line.

It attaches to the tire, creating a space to store up to 100 pounds of tools and gear.

“The Tool Caddy works really well if your truck breaks down and you’re forced to fix it roadside. It’s also great in repair shops,” Kruckeberg said.

The Tool Caddy is designed to fit three applications – standard tires from 245 to 295, Super Single tires, and flatbed trailers.

“The flatbed version is meant to hold all of your straps as you load your cargo,” Kruckeberg said. “And to top it off, the flatbed Tool Caddy fits inside of a 36-inch Minimizer Tool Box.”

For more information or to contact a Minimizer distributor, call us at (800) 248-3855 or visit our website or email us at [email protected].

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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