Driven Brands Charitable Foundation Makes Special Deliveries To Levine Children's Hospital

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Driven Brands Charitable Foundation Makes Special Deliveries To Levine Children’s Hospital

Employees from Driven Brands were able to bring gifts to every inpatient child at the hospital thanks to the annual Driven Brands Holiday Auction that raised more than $15,000 this year.

Counterman Staff
By Counterman Staff
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driven-brands2-1CHARLOTTE, N.C. – The Driven Brands Charitable Foundation (DBCF) spread early holiday cheer on Wednesday at Levine Children’s Hospital in Charlotte. Employees from Driven Brands were able to bring gifts to every inpatient child at the hospital thanks to the annual Driven Brands Holiday Auction that raised more than $15,000 this year.

Five representatives from DBCF and Driven Brands delivered the gifts to the children that included toys for all ages.

The children received games, stuffed animals, Legos, headphones, book, crafts, Matchbox cars and other miscellaneous toys to help bring a smile to their faces while receiving treatment at Levine Children’s Hospital.  The hospital has roughly 150 children as inpatients every day.

In addition to the gifts for the children at Levine, the DBCF also “adopted” a family in need in the Charlotte area this holiday. The Foundation was able to purchase clothes, toys, household items, holiday decorations, as well as gift cards for food and gas.  One of the main initiatives of the Foundation is to change the lives of children and families in need within its local communities.

 

The DBCF made donations to two additional children’s hospitals, SickKids Canada and the Children’s Hospital in New Orleans with funds from the auction.  The annual auction was open to employees, more than 2,500 Driven Brands franchisees and customers throughout the country.  For more information on the Driven Brands Charitable Foundation or to make a donation, visit www.DrivenFoundation.com.

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Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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