Poorman Automotive Warehouse Selects MAM Software

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Poorman Automotive Warehouse Selects MAM Software

Poorman Automotive Warehouse, a member of the Pronto group, an ACDelco Direct Account (DA) and a Motorcraft Factory Authorized Distributor (FAD), chose to implement Autopart Online, MAM's cloud hosted Software-as-a-Service (SaaS) version of the business management software.

Counterman Staff
By Counterman Staff
Published:

BLUE BELL, Pennsylvania — MAM Software, Inc. (“MAM Software”), a wholly owned subsidiary of MAM Software Group, Inc. (“MAM”) (NASDAQ Capital Market: MAMS) announced that Poorman Automotive Warehouse, a premiere automotive warehouse distributor servicing the Midwest, has selected MAM Autopart Online as its go-forward business management solution.

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Designed for parts distributors, jobbers and retailers, Autopart is a versatile business-management solution that seamlessly integrates sales, inventory management, and reporting processes in one easy to use system.

Poorman Automotive Warehouse, a member of the Pronto group, an ACDelco Direct Account (DA) and a Motorcraft Factory Authorized Distributor (FAD), chose to implement Autopart Online, MAM’s cloud hosted Software-as-a-Service (SaaS) version of the business management software. The fully managed service simplifies the installation process, allows updates to be handled remotely and eliminates the need for Poorman’s to invest in costly server hardware and maintenance.

“When we began looking for a new operating system one of our primary goals was to get away from an onsite server, and spend more time managing our business. We wanted to go with a solution that was based on the newer technology for future flexibility and get away from the old blue screen.” said Brian Leopold, President of Poorman Automotive Warehouse. “We feel MAM has a better solution for this with the redundancy and data protection.”

Managing inventory across multiple locations is a challenge in today’s aftermarket. Better inventory visibility means increased profitability. With the comprehensive usage analysis in Autopart, distributors hope to forecast optimum stocking levels to meet customer demands. “Autopart Online has everything we need to operate our business faster and more economically, and we believe MAM is a good fit for any customization we may need now or in the future,” said Brian Leopold.

“We are thrilled to be selected by Poorman Automotive Warehouse as their next technology provider,” said Al Neal, Vice President of Sales for MAM Autopart.  “They are a strong, well-respected distributor and a member of the Pronto group as well as a long-standing business in their community.  We are proud to add their name to the growing list of distributors that are placing their trust in MAM Software.”

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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