OTC Releases Bravo 2.11 Diagnostics Software With Major Enhancements, Expanded Coverage for Domestic, Asian And European vehicles

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OTC Releases Bravo 2.11 Diagnostics Software With Major Enhancements, Expanded Coverage for Domestic, Asian And European vehicles

In total, the release adds coverage for 2,542 new systems and 10,169 new vehicle-ECU combinations.

Counterman Staff
By Counterman Staff
Published:

OTC has released Bravo 2.11, the latest major update to its diagnostics software for the Evolve and Encore. Key features of the update include enhanced report options, maintenance test improvements, all-system scan speed improvements by up to 70 percent and increased vehicle coverage. In total, the release adds coverage for 2,542 new systems and 10,169 new vehicle-ECU combinations.

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Major coverage updates and improvements in Bravo 2.11 include:

  • New 2016 model year coverage for Ford, Chrysler, Jeep, Honda, Mazda, Subaru, Alfa Romeo, BMW, Mini and Fiat
  • Expanded coverage for 2015 BMW/Mini high-value adjustment tests that include VANOS Adaptation, Steering Angle Sensor Adjustment, Oil Maintenance Reset, Sunroof Initialization and Rain/Light Sensor Initialization
  • New special tests for Honda, Mercedes-Benz, BMW, Volkswagen, Audi, Chrysler, Ford and GM vehicles
  • Equipped Body Systems, Crank Pattern Learn, OPDS Initialization, SWS Initialization and After Vehicle Collision tests for Honda
  • Selector Sensor Learn, Ignition Timing Correction and Coding Reset tests for Mercedes-Benz
  • Write Configuration, Transfer Configuration and Steering Angle Sensor Calibration tests for VW and Audi
  • Clear Steering Pull Compensation and Steering Angle Calibration Tests for Chrysler
  • Misfire Monitor Neutral Profile Correction and Electronic Integrated Park Brake tests for Ford
  • Radio Setup test for GM

With the new software update, users are now able to customize printed and saved scan reports with additional information such as repair order number, VIN, pre-post scan designations, shop information and more.  Reports can be saved, printed and emailed in seconds.

The new software also speeds up maintenance tests by auto-navigating to the special test after a scan of the applicable controllers and VIN inclusion on the controller selection screen to give the user visibility to the vehicle they are connected to.

More information on the Bravo 2.11 software update release can be found at www.OTCTools.com/products/otc-encore.

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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