Standard Motor Products Announces Winners Of Blue Streak 'Stronger Than Ever' Scholarship

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Standard Motor Products Announces Winners Of Blue Streak ‘Stronger Than Ever’ Scholarship

Daniel McMahon of Universal Technical Institute, Sacramento, California, and Hayden Anderson of Lake Area Tech in Watertown, South Dakota, will each receive a $5,000 scholarship to apply toward the pursuit or continuation of their education in automotive technology and repair at a technical school or college.

Counterman Staff
By Counterman Staff
Published:


Standard Motor Products, Inc. (SMP) announces the winners of its inaugural Standard Blue Streak ‘Stronger Than Ever’ Scholarship Competition: Daniel McMahon of Universal Technical Institute Sacramento, CA, and Hayden Anderson of Lake Area Tech in Watertown, SD

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McMahon and Anderson will each receive a $5,000 scholarship to apply toward the pursuit or continuation of their education in automotive technology and repair at a technical school or college. Mr. McMahon and Mr. Anderson were chosen from a pool of nearly 400 students who entered the competition.

Students were asked to complete an online questionnaire and submit a current photo of themselves. Entries were evaluated based on relevance, creativity, and thoughtfulness in regards to the automotive industry. The competition’s judge, Ken Elzinga, Master Technician and Owner at Hilltop Auto, determined that Mr. McMahon and Mr. Anderson best exhibited the drive and dedication that is representative of Standard Blue Streak.

Commenting on the announcement, Phil Hutchens, Vice President Engine Management Marketing, SMP, stated, “SMP is proud to recognize up-and-coming technicians, and we believe that Mr. McMahon and Mr. Anderson both possess the qualities that will be required to ensure the future of the automotive aftermarket.”

Blue Streak has a long history of providing professional automotive technicians with premium-quality replacement parts. Today, Blue Streak® is stronger and more durable than ever. With parts that are made to stand the test of time, Blue Streak gives today’s technicians durability for miles.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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