Young Auto Care Network Group Attracts New Members at AutoZone National Sales Meeting

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Counterman has been serving auto parts jobbers, retailers and distributors since 1983.
Workforce Development

Young Auto Care Network Group Attracts New Members At AutoZone National Sales Meeting

Young auto care industry professionals attending this year’s AutoZone National Sales Meeting in Memphis, Tenn., had the chance to see the newest products and explore networking opportunities with their industry peers through the Young Auto Care Network Group (YANG).

Counterman Staff
By Counterman Staff
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BETHESDA, Maryland – Young auto care industry professionals attending this year’s AutoZone National Sales Meeting in Memphis, Tenn., had the chance to see the newest products and explore networking opportunities with their industry peers through the Young Auto Care Network Group (YANG).

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Launched in 2014, YANG is a rapidly growing program offered by the Auto Care Association that is proving to be beneficial to businesses seeking to cultivate the next generation of leadership. YANG’s mission to help young professionals establish a circle of peers to grow alongside throughout their careers resonated positively with the meeting’s attendees, attracting 100 new members to the group on the spot at the group’s exhibit booth at the AutoZone National Sales Meeting.

“AutoZone is proud to support our young professionals through our AZ NEXTGEN business resource group and its connection to YANG and the Auto Care Association,” said Lani Glancy, AutoZone’s director, diversity and talent development, customer satisfaction. “Both AZ NEXTGEN and YANG offer powerful networking and career development opportunities for our industry’s future leaders. Leveraging YANG’s regional meet-ups and through its own sponsored events, AZ NEXTGEN will help our team members explore the many career opportunities available to them at AutoZone and in the broad, continually evolving automotive aftermarket industry.”

YANG provides auto care professionals under the age of 40 the opportunity to network with industry peers, enhance knowledge and improve leadership capabilities. According to Harvard Business Review, research shows that these opportunities are often linked to “increased productivity, improved capacity to innovate and faster advancements” in the workplace, beneficial to any employer.

“Networking is in our name,” said J.R. Bishop, Federated Auto Parts, chair, YANG. “It is the core of this group. These events are what tie us all together in this great big industry. The enthusiasm for the YANG program demonstrates that there is a gap that our program is filling and these companies can benefit from fostering the future of the auto industry.”

The new 2017 YANG Report provides readers with information on YANG’s latest accomplishments, future initiatives, corporate sponsorship opportunities, regional meet-up event hosting opportunities, testimonials from current YANG members and encouragement of support for YANG’s mission from industry leaders.

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

Read Full Article

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