Bosch Expands Braking And Rotating Machine Product Lines To Cover More Than 11 Million Vehicles

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Bosch Expands Braking And Rotating Machine Product Lines To Cover More Than 11 Million Vehicles

Bosch has added new parts coverage for vehicles from Ford, BMW, Chevrolet, Audi, Nissan, Mazda and more in December.

Counterman Staff
By Counterman Staff
Published:

Bosch has added new parts coverage for vehicles from Ford, BMW, Chevrolet, Audi, Nissan, Mazda and more in December. The new SKUs cover more than 11 million vehicles in operation in the US and Canada, offering OE fit, form and function for select vehicles needing replacement brakes, starters and alternators.

Related Articles

Bosch brake pads

Three new SKUs have been added to the Bosch QuietCast Brake Pad product line. The new part numbers extend coverage to more than 612,000 late-model Domestic and European vehicles in operation in the US and Canada including the 2013 Ford Escape, 2002 BMW X5 4.4L V8, 2002-2003 BMW X5 4.6L V8 and 2004-2006 BMW X5 4.8L V8. The new part numbers feature synthetic lubricant included with all applications and a hardware kit on select applications.

Five new SKUs have been added to the Bosch Blue Disc Brake Pad product line, featuring OE-style, multi-layer shims that provide superior noise dampening. The pads are designed to deliver quality and performance and are ideal for the shop owner who is looking to provide customers with the best value.

The new Bosch Blue Brake Pad SKUs extend coverage to more than 704,000 late-model Domestic and European vehicles in operation in the US and Canada, including the 2013 Ford Escape, 2012-2015 Ford Focus, 2009-2016 Chevrolet Corvette, 2000-2005 Ferrari 360, 2006-2016 Volkswagen Touareg and more.

Bosch alternators and starters (Rotating Machines)

Forty-two new part numbers have been added to the Bosch rotating machines product line, including two SKUs for new alternators, thirty-two SKUs for remanufactured alternators, one SKU for a new starter, and seven SKUs for remanufactured starters. The new SKUs extend coverage to more than 10 million late-model Domestic, Asian and European vehicles in operation in the US and Canada. These vehicles include the 2016-2017 Mercedes-Benz Metris 2.0L L4, 2015-2016 Ford Transit-150 3.2L L5 DIESEL Turbocharged, 2015-2017 Ford Edge 2.0L L4, 2007-2017 Lexus ES350 3.5L V6 and more.

Bosch remanufactured starters and alternators are built with top-quality materials using the most advanced technology to withstand extreme heat, cold and high demand. They are 100 percent performance tested to last longer and deliver more reliable service.

“With Bosch’s continuously expanding product lines, technicians can find the coverage they need for the parts they depend on,” said Thomas Winter, Robert Bosch LLC, vice president Automotive Aftermarket NA. “The entire line of Bosch auto parts helps shops and garages to increase efficiencies when servicing their customers’ vehicles.”

For more information on Bosch new product communication, please visit http://www.boschautoparts.com/news/new-product-communication.

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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