Stant 120th Anniversary

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Stant Corp. Celebrates 120th Anniversary

Stant Corp., a Connersville, Ind.-based manufacturer of fuel caps, thermostat assemblies and other automotive products, has kicked off a yearlong celebration of 120 years in business.

Counterman Staff
By Counterman Staff
Published:

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CONNERSVILLE, Indiana – Stant Corp., a Connersville, Ind.-based manufacturer of fuel caps, thermostat assemblies and other automotive products, has kicked off a yearlong celebration of 120 years in business.

“Throughout the coming year, Stant Corporation will proudly celebrate 120 years of providing best-to-market products to our valued customers,” Stant CEO Gary Masse said.“As we mark this major milestone, we not only honor the accomplishments of the past, but renew our focus on the future with a continued commitment to leadership and innovation.”

Founded in 1898 in Connersville, the George Stant Machine Works company quickly gained notoriety in the emerging automotive industry for quality engine repair, and George Stant’s innovative method of automating the production of piano tuning pins coupled with his expertise at copper, nickel and silver plating enhanced the company’s reputation.

Following World War 1, Stant Machine Co. began designing and manufacturing auto parts, including the two-piece radiator cap. This unique product innovation ensured proper alignment of the radiator ornament and the external motor-meter temperature gauge.

By the 1910s, Stant also had become a leading supplier of high-quality hood ornaments, producing such classics as the renowned flying quail ornament for Ford and ornamental caps for Lincoln, Packard, Pierce-Arrow and Cadillac models.

Today, Stant has evolved into “the foremost global supplier of vapor management systems, fuel delivery systems, thermal management systems and engineering services,” and holds more than 150 patents for technology and innovation, according to the company.

As part of the company’s anniversary festivities, Stant has developed a 120th-anniversary logo to mark the occasion and will conduct employee-appreciation events at each of its manufacturing locations worldwide.

“We are very fortunate to celebrate 120 years in business,” Masse said. “That longevity is not only a testament to our outstanding employees, past and present, but to the solid partnerships we have developed with our customers throughout the years.”

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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