Scholarships Available For Auto Care Industry Employees And Family Members

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Scholarships Available For Auto Care Industry Employees And Family Members

Hundreds of scholarships will be awarded, including $100,000 specifically earmarked for industry employees and family members.

Counterman Staff
By Counterman Staff
Published:

 

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Automotive aftermarket industry employees and family members pursuing a post-secondary education are encouraged to apply for scholarships offered on the University of the Aftermarket Foundation’s Automotive Aftermarket Scholarship Central website.

Hundreds of scholarships will be awarded, including $100,000 specifically earmarked for industry employees and family members. Interested candidates should visit www.automotivescholarships.com for details and eligibility requirements, and to submit their application online by March 31, 2018.

The following state associations are offering scholarships to include employees, members and/or family members. Students must meet specific eligibility requirements to be considered for these scholarships; several do not require pursing an automotive aftermarket curriculum.

Automotive Aftermarket Association of the Carolinas and Tennessee (AAACT)

Automotive Aftermarket Association Southeast (AAAS)

Automotive Parts and Service Association of Illinois (APSA of IL)

California/Nevada/Arizona Automotive Wholesalers’ Association (CAWA)

Kentucky/Indiana Automotive Wholesalers Association (KIAWA)

Michigan Automotive Parts Association (MAPA)

Midwest Automotive Parts and Service Association (MAPSA)

Morris/Rupp & McCartney Educational Trusts Scholarships

New York State Automotive Aftermarket Association (NYSAAA)

Wisconsin Automotive Parts Association (WAPA)

Automotive Parts Associates (APA), Federated Car Care and Pronto Auto Service Center scholarships are available for each organization’s employees’, members’ and customers’ family members. Similar to the industry associations, students should check eligibility requirements on the Automotive Aftermarket Scholarship Central website.

“It’s exciting to offer so many scholarships that are unique to employees, family members and those affiliated with industry organizations,” said Pete Kornafel, MAAP, chairman of the University of the Aftermarket Foundation education committee. “Keep in mind, these scholarships are only a portion of those available from the Foundation and other industry organizations.”

A full list of scholarships is featured on the Foundation’s Automotive Aftermarket Scholarship Central home page with links to pages outlining each organization’s scholarship details, eligibility requirements and awards.

Students may complete a single application online to be considered for multiple scholarships for the 2018-19 school year. Every completed scholarship application is reviewed by all the organizations where the candidate meets the qualifications. Last year, more than 50 students received multiple awards from one application.

To learn about supporting the mission of the University of the Aftermarket Foundation or to make a donation, visit www.uofafoundation.com.

About the University of the Aftermarket Foundation

Since 1986, the University of the Aftermarket Foundation has funded millions of dollars of scholarships, grants, research and ongoing educational programs to help develop a strong, knowledgeable aftermarket work force. The foundation encourages industry support, including donations for the purpose of honoring or memorializing individuals or otherwise recognizing special events, to help ensure the continued availability of training and education that strengthen the industry. The University of the Aftermarket Foundation is a 501(c) 3 not-for-profit organization and all contributions are tax deductible to the extent provided by law. For more information, visit www.UofAFoundation.com.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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