‘Servicegram’ Technical Fliers Now Available On Monroe, Walker Apps

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‘Servicegram’ Technical Fliers Now Available On Monroe, Walker Apps

Monroe and Walker Servicegrams now are available through the Monroe Shocks and Walker Emissions Control mobile apps.

Counterman Staff
By Counterman Staff
Published:

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MONROE, Michigan – Monroe and Walker Servicegrams now are available through the Monroe Shocks and Walker Emissions Control mobile apps.

The monthly flier series covers common service-bay repair procedures, in-depth product features, troubleshooting techniques, tips and more.

“We originally designed the Servicegram series to be available to technicians and counter professionals on the move,” said Denise Hanefeld, manager, brand and marketing communications, Tenneco. “Providing access through the mobile apps allows the technician to more quickly find a resource that will help solve a troublesome repair – quite possibly on a mobile device in the service bay, helping to speed a repair and, possibly, better satisfy a customer.”

Published monthly and available in English, French and Spanish, Monroe and Walker Servicegrams feature how-to articles and technical tips designed to offer automotive service professionals insight into products, service procedures and more.

The latest Monroe Servicegrams – available at www.Monroe.com or via the Monroe app – cover topics such as “Rebound Spring Technology,” “Monroe Heavy Duty Hydraulic vs. Gas Charged Shock Design” and “Strut Assembly Installation.”

The latest Walker Servicegrams – available at www.WalkerExhaust.com or via the Walker Emissions Control app – include topics such as “Quiet-Flow SS Single Shell Design,” “Walker Clamps” and “Flange Tightening Sequence.”

The free Monroe and Walker apps provide automotive service and counter professionals with quick, mobile access to e-catalogs, training videos, parts-search function and other valuable tools. Each app is available for download on the Apple App store and the Google Play store.

Click here to download the Monroe app for iOS devices, or click here to download it for Android devices.

Click here to download the Walker app for iOS devices, or click here to download it for Android devices.

Automotive service professionals also can sign up to receive either Servicegram flier via email by contacting their Monroe or Walker sales representative.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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