AAPEX Receives High Marks From Buyers And Exhibitors

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AAPEX Receives High Marks From Buyers And Exhibitors

In an AAPEX 2017 post-show survey, 90 percent of buyers say they are likely to attend AAPEX 2018, indicating a high level of satisfaction with the premier event representing the $740 billion global automotive aftermarket industry.

Counterman Staff
By Counterman Staff
Published:

In an AAPEX 2017 post-show survey, 90 percent of buyers say they are likely to attend AAPEX 2018, indicating a high level of satisfaction with the premier event representing the $740 billion global automotive aftermarket industry. AAPEX 2018 will be held Tuesday, Oct. 30 through Thursday, Nov. 1, at the Sands Expo in Las Vegas, and will feature more than 2,500 exhibiting companies displaying the latest products, services and technologies to diagnose, service and maintain the approximately 1.2 billion vehicles on the road today.

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Approximately 47,800 targeted buyers traveled from 127 countries to AAPEX 2017, while exhibiting companies represented 43 countries. According to the survey, buyers’ top reasons for attending AAPEX are to find new products, find new suppliers and identify new technologies, with 88 percent saying they have a role in purchase decisions.

In the post-show survey of exhibiting companies, manufacturers and suppliers gave AAPEX 2017 equally high marks, with 83 percent being extremely satisfied or very satisfied that AAPEX meets their objectives.

For additional survey results, read the full AAPEX 2017 By the Numbers report here or visit the AAPEX website, www.aapexshow.com.

Approximately 162,000 automotive aftermarket professionals from more than 135 countries are projected to be in Las Vegas during AAPEX 2018. To register, visit www.aapexshow.com/attendee.

Registration for approved and credentialed media also is now open at www.aapexshow.com/media.

AAPEX is a trade-only event and is not open to the general public.

AAPEX is co-owned by the Auto Care Association and the Automotive Aftermarket Suppliers Association (AASA), the light vehicle aftermarket division of the Motor & Equipment Manufacturers Association (MEMA). For more information, visit www.aapexshow.com or e-mail: [email protected]. On social media, follow AAPEX at: #AAPEX18.

 

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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