Snap-on Adds New Diagnostic Software Features

Main Navigation

Advertisement
Social Connect
Resources
Our Brand Family
Counterman - Babcox Media
Counterman has been serving auto parts jobbers, retailers and distributors since 1983.
News

Snap-on Adds New Diagnostic Software Features

The newest release is power-packed with more capabilities to move performance and productivity to levels not experienced before, the company says.

Counterman Staff
By Counterman Staff
Published:

The Snap-on diagnostic Software Upgrade 18.2 is more powerful than ever with new features that build on well-known OEM-specific general and collision repair coverage core competencies to offer added speed, access and accuracy. The newest release is power packed with more capabilities to move performance and productivity to levels not experienced before.

Related Articles

“Today it is more than just keeping coverage up-to-date, but also enhancing features and capabilities to maximize a technician’s diagnostic tool investment, powering up the tool’s performance so that it is even better than the day they bought it,” said Leian Wunderlich, software program manager, Snap-on Diagnostics. “New features in Software Upgrade 18.2 do more than help them diagnose problems quickly, it drives them to power on confidently through the toughest repairs.”

In addition to OEM-specific coverage for 100 vehicle systems and 49 manufacturers with more than 400,000 new and enhanced codes, data, tests and tips and 2017 model year coverage, Software Upgrade 18.2 provides brand new platform features so technicians can get the information they need right on the tool.

One such feature is Edge Series and ZEUS platforms’ new quick lookups found on the home screen of the tool for fast access. The tire and wheel service lookup offers informational reset procedures, scanner reset procedures, and tire fitment and repair procedures. The quick lookup for oil change and service resets tells how much oil a vehicle takes without ever leaving the bay when performing an oil change reset. Shops see more profit because more jobs can get done in a day.

Technicians will also appreciate topic-specific help for ZEUS, VERUS and VERDICT. The HELP button takes users to a dedicated topics page with step-by-step instructions using guided overlays to make getting help easy.

Other time-saving tool-specific features help service vehicles faster and more accurately, such as unbelievably fast boot-up, a printable vehicle system report, exclusive TSBs, campaigns and recalls, and SureTrack expert information. The latest software also offers expanded functional tests, resets, adaptions, Fast-Track Guided Component Tests, Auto ID, One-Touch Code Scan and Clear, and much more.

The biggest and newest diagnostic solution innovation in the market is Intelligent Diagnostics. Available on Snap-on APOLLO D8 and ZEUS, Intelligent Diagnostics is software that is comprehensive enough to guide technicians through every step required to find the solution, while eliminating the steps they don’t need, displaying only information that is relevant to the specific vehicle and fault code. From technical service bulletins and scanner smart data, to SureTrack expert information, Intelligent Diagnostics is the most sophisticated and intuitive software Snap-on has ever created.

With Upgrade 18.2, Snap-on offers more purchase options, including multi-year, one year and six month continuous software upgrade packages to meet every customer need.

For more information about Software Upgrade 18.2, contact a participating Snap-on Franchisee or other sales representative, or visit http://diagnostics.snapon.com/18.2.

You May Also Like

Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

Read Full Article

More News Posts
MEMA Launches At-Home REPAIR Campaign

The next step in the campaign to get the REPAIR Act passed is to get aftermarket suppliers involved.

By Emma Henderson
Shaw Assumes Leadership of MEMA Original Equipment Suppliers

Collin Shaw succeeds Julie Fream who served 10 years in the position.

By Emma Henderson
AACF Launches 65th Anniversary Fundraising Initiative

The campaign aims to raise $65,000 through 1,000 donations of $65 each.

By Counterman Staff
Schaeffler Publishes 2023 Sustainability Report 

Schaeffler was awarded an “A” score in the climate change category for 2023 by the global non-profit environmental organization CDP for corporate transparency and performance.

By Emma Henderson
Schaeffler Sustainability Report

Other Posts

Introducing ‘Sustainability by Schaeffler’ on Counterman.com

In the weeks and months ahead, stay tuned for more sustainability content from Schaeffler and Counterman.

By Josh Cable
Schaeffler Sustainability
Jacki Lutz Named Content Director at Auto Care Association

Lutz will be tasked with leading a cross-functional and multimedia content strategy, development and execution across all platforms.

By Josh Cable
Jacki Lutz Auto Care
Auto Care Association Certified as a Great Place to Work

“This prestigious award is a testament to the association’s commitment to creating an inclusive, supportive and dynamic work environment for its employees,” Auto Care said.

By Josh Cable
HD Repair Shops Report Increases in Counter Sales, Labor Rates

The data comes from a Fullbay report published in partnership with ATA’s Technology and Maintenance Council.

By Josh Cable
Heavy Duty Repair