AAAS Announces Scholarship Recipients

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AAAS Announces Scholarship Recipients

AAAS, along with several other state and national associations, collaborates with the University of the Aftermarket Foundation (UAF) Scholarship Committee.

Counterman Staff
By Counterman Staff
Published:

Automotive Aftermarket Association Southeast Educational Foundation (AAASEF) Chairman Michael Morgan, Frost Transmission, Rainbow City, AL is pleased to announce the winners of the 2018 AAASEF scholarships for the 2018- 2019 academic year.

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Students sponsored by Automotive Aftermarket Association Southeast (AAAS) members selected to receive the scholarships are:

Makensey Badenhop Gardendale, Alabama, Southland International Trucks. Inc.
Stephanie Burgett Pinson, Alabama, Donnie’s Paint and Body
Reid Burleson Birmingham, Alabama, Big Moe Spring & Alignment
Carter Burleson Birmingham, Alabama, Big Moe Spring & Alignment
Adrian Day Montgomery, Alabama, Federated
Hillary Holcomb Vinemont, Alabama, McGriff Tire Pros
Madison Kilpatrick Cullman, Alabama, McGriff Tire Pros
Patrick Rumore Birmingham, Alabama, Southern Armature
Anna Rumore Birmingham, Alabama, Southern Armature
Charles Rumore Birmingham, Alabama, Southern Armature
Christian Stewart Trussville, Alabama, Atlas Welding Supply Company

The following scholarship recipients were awarded memorial scholarships that are endowed by AAAS members, family and friends. The memorial scholarship honorees are as follows:

Dick Bell Memorial Scholarships
Kathleen Brown Graham, Alabama, Auto Supply Company
Andrew Ellard Mobile, Alabama, Clutch and Powertrain
Emmalee Richards Lake Wales, Alabama, Auto Supply Company

Gertrude Ellis Memorial Scholarships
Olivia Kampwerth Birmingham, Alabama, Auto Electric and Carburetor
Avery Kampwerth Birmingham, Alabama, Auto Electric and Carburetor

Stan Waits Memorial Scholarship
Will Dooley Boaz, Alabama, Associate Jobbers Warehouse
Josie Hughes Crossville, Alabama, Associate Jobbers Warehouse
Justin Lee Union Grove, Alabama, Associate Jobbers Warehouse
Jesus Morales Boaz, Alabama, Associate Jobbers Warehouse

Al Hines Memorial Scholarship
Sean Connolly Marianna, Florida, TriStates Automotive
Thomas Eisman Tallahassee, Florida, Connie Liles Auto Parts

Mike Morgan Memorial Scholarship
James Durbin Prattville, Alabama, Durbin Auto Parts

Additionally, AAASEF has reserved scholarship funds for association members and employees wishing to further their education or enhance their skills at trade schools, junior colleges, manufacturer sponsored clinics, etc. This effort is aimed at enhancing and expanding the capabilities of AAAS members and employees. Chairman Morgan thanks all of the association members and industry contributors for their efforts in making this valuable program possible.

AAAS, along with several other state and national associations, collaborates with the University of the Aftermarket Foundation (UAF) Scholarship Committee. Through this cooperative effort, students are able to complete one online application at www.automotivescholarships.com/AAAS and receive consideration for the AAASEF and the UAF scholarships and other industry awards.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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