Auto Value/Bumper to Bumper, Arnold Oil Co. of Austin Host YANG Event

Main Navigation

Advertisement
Social Connect
Resources
Our Brand Family
Counterman - Babcox Media
Counterman has been serving auto parts jobbers, retailers and distributors since 1983.
Workforce Development

Auto Value/Bumper to Bumper, Arnold Oil Co. of Austin Host YANG Event

More than 100 YANG members and mentors attended.

Counterman Staff
By Counterman Staff
Published:

Related Articles

Auto Value and Bumper to Bumper, along with the Arnold Oil Co. of Austin, recently hosted a Young Auto Care Network Group (YANG) regional meet-up in Austin, Texas.

More than 100 YANG members and mentors attended. The event coincided with the Auto Care Association’s Fall Leadership Days.

“It was a privilege to co-host the YANG meet-up in Austin with the Alliance,” said Ashlee Arnold, vice president of Arnold Oil Co. of Austin, “This city is growing by the minute and is home to exceptional talent, dynamic industries and great opportunities. It was a pleasure sharing everything that Austin has to offer with our fellow YANG members.”

The event took place Sept. 6 at Shiner’s Saloon in downtown Austin. Attendees enjoyed a robust barbeque buffet with plenty of Southwestern-style appetizers, cold drinks and live music. YANG meet-ups provide members with an opportunity to come together, often in a relaxed environment to network and connect.

“YANG regional meet-ups are the perfect way for our members to get together,” said J.C. Washbish, YANG chairman and director of marketing for the Aftermarket Auto Parts Alliance, headquartered in Texas. “Networking is our core pillar at YANG, so when an event like Leadership Days comes to Texas, you know the Alliance will be there to help YANG host a great event like the one we had tonight. It was extra special to work together with Arnold Oil Co. of Austin to put on this event in their hometown.”

YANG members were able to connect with one another as well as with several YANG Mentor Pin wearers. The YANG Mentor Pin enables industry veterans to proudly display their support for YANG while also openly showing YANG members that they may be approached for a mentor-mentee relationship.

“Our industry needs leaders for tomorrow,” said John R. Washbish, president and CEO of the Aftermarket Auto Parts Alliance and YANG Mentor Pin supporter. “There is a long list of professionals that helped guide me early on in my career. I am happy to now be in a position to play the role of mentor to YANG members.”

Formed in 2014, YANG is the aftermarket industry’s leading under-40 group. Membership is open to all segments of distribution and service for Auto Care members. Since its inception, the group has amassed more than 2,000 members. Young professionals interested in joining YANG can do so by visiting the Auto Care Association website.

You May Also Like

Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

Read Full Article

More Workforce Development Posts
Applications Open for Federated Car Care Scholarships

Interested students should complete and submit their applications at AutomotiveScholarships.com by March 31.

By Josh Cable
Auto Care Association Leaders Visit Northwood University

Auto Care President and CEO Bill Hanvey was the guest lecturer for several Northwood automotive aftermarket courses at its Midland campus.

By Josh Cable
Bill Hanvey Auto Care Northwood
MEMA Aftermarket Suppliers Achieves UAF Gold Lifetime Trustee Status

The designation goes to “outstanding donors who significantly support the UAF’s mission.”

By Josh Cable
MEMA UAF Gold Lifetime Trustee
ASE Ed. Foundation, Auto Dealer Associations Tackle Tech Shortage

Three student competitions are currently scheduled for 2024, with more being planned.

By Josh Cable
ASE Education Foundation Auto Dealers

Other Posts

MEMA Launches At-Home REPAIR Campaign

The next step in the campaign to get the REPAIR Act passed is to get aftermarket suppliers involved.

By Emma Henderson
Shaw Assumes Leadership of MEMA Original Equipment Suppliers

Collin Shaw succeeds Julie Fream who served 10 years in the position.

By Emma Henderson
Alliance Welcomes The Gandia Group as Newest Auto Value Member

The Gandia Group is a full line distributor of automotive aftermarket parts and accessories in San Juan, Puerto Rico.

By Nadine Battah
AACF Launches 65th Anniversary Fundraising Initiative

The campaign aims to raise $65,000 through 1,000 donations of $65 each.

By Counterman Staff