BBB Industries to Spotlight Newest Product Lines, Packaging Innovations at AAPEX 2018

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BBB Industries to Spotlight Newest Product Lines, Packaging Innovations at AAPEX 2018

“As the industry’s remanufacturing leader and a returning gold sponsor of the Remanufacturing Seminar, we are excited to share BBB’s latest product and packaging innovations with AAPEX attendees,” said Odd Joergenrud, BBB’s president and chief commercial officer.

Counterman Staff
By Counterman Staff
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BBB Industries announced it will feature its two newest remanufactured product lines and packaging news at AAPEX 2018 in Las Vegas.

The OE-TurboPower turbochargers and Electronic Power Assisted Steering (EPAS) products will be showcased at the event, further expanding the brand’s offering of quality remanufactured parts through its OE Overhaul process, which painstakingly transforms parts from tired and worn to good as new or better, according to the company.

Additionally, visitors can learn about BBB’s new Gold Premier Interactive Label.

“As the industry’s remanufacturing leader and a returning gold sponsor of the Remanufacturing Seminar, we are excited to share BBB’s latest product and packaging innovations with AAPEX attendees,” said Odd Joergenrud, BBB’s president and chief commercial officer. “AAPEX is the perfect venue to promote our commitment to overhauling the industry one part at a time and engaging customers. Our Turbochargers, EPAS products and Gold Premier Interactive Label program exemplify this mission.”

BBB’s OE-TurboPower turbochargers are OE-quality, precisely calibrated, remanufactured and high-performing turbochargers designed to meet the durability, reliability and technological demands of complex engines, according to the company. BBB’s OE-TurboPower turbocharger will be featured in both the AAPEX New Product Showcase and the New Packaging Showcase.

“EPAS is the undeniable future of power steering, and BBB’s channel partners have access to the broadest coverage and the highest-quality electronic-assisted steering products on the market,” the company said of its EPAS products.

The Gold Premier Interactive Label allows users to scan a package with their mobile device using the Gold Premier app. In addition to animating the label, the app lets users enter to win a gold bar and other prizes while allowing BBB Industries to collect important data that can help improve its product offerings.

BBB Industries will be located at AAPEX booth No. 1425, where the new products, interactive label and BBB’s OE Overhaul process will be featured.

BBB Industries TV advertisements will appear on the big screens prominently displayed in the lobbies of the Sands Expo, on the show floor and on its own channel in guest rooms at the Venetian/Palazzo, the Mirage and the Westgate Hotel (formerly the Hilton).

BBB Industries Print advertising will appear in AAPEX Express each day.

AAPEX 2018 will take place Oct. 30 through Nov. 1 at the Sands Expo in Las Vegas.

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Customer service should be your number one priority, and it all starts with the greeting.

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Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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