Remanufacturing AAPEXedu Track Moves to Opening Day to Enhance AAPEX 2018 Education Opportunities

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Counterman has been serving auto parts jobbers, retailers and distributors since 1983.
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Remanufacturing AAPEXedu Track Moves to Opening Day to Enhance AAPEX 2018 Education Opportunities

The enhanced Remanufacturing Experience at AAPEX 2018 will increase the business and networking opportunities for attendees by offering more than 100 remanufacturing-related booths on the show floor, according to show organizers.

Counterman Staff
By Counterman Staff
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The enhanced Remanufacturing Experience at AAPEX 2018 will increase the business and networking opportunities for attendees by offering more than 100 remanufacturing-related booths on the show floor, according to show organizers.

The Remanufacturing Experience also will feature a fully integrated, multi-faceted education program for remanufacturers, buyers, suppliers and more.

Exhibiting companies will occupy more than 52,000 square feet of remanufacturing-affiliated space at AAPEX, including the dedicated Remanufacturing Section located on Level 2 of the show floor.

The AAPEXedu Remanufacturing Track, presented by MERA – The Association for Sustainable Manufacturing, will take place from 10 a.m. to 4:30 p.m. on Oct. 30 at The Venetian, Marco Polo Room 704. Traditionally held the Monday before AAPEX, the sessions now are integrated into the opening day of AAPEXedu to offer additional value to all attendees.

Industry experts will lead eight sessions in this year’s program:

  • “The New Frontier: Electronic and Mechatronic Remanufacturing” – “The Importance of Cleaning Sensitive Electronics” and “Mechatronics: The Marriage of Mechanical and Electronic Reman”
  • “Under the Hood: A Changing Reman Environment” – “Testing New BSG/ISG Technologies – 12V, 48V, 400V” and “Closing the Technician Training Gap”
  • “Building a Better Business: Remanufacturing Case Studies” – “Benefits of End-of-Line Testing for Reman” and “Proactive Remanufacturing: A Strategic Plan, Not an Afterthought”
  • “Disruption! The Global Reman Marketplace” – “Opportunities vs. Challenges: Understanding International Trade Regulations” and “Outlook & Insight from C-Suite Remanufacturing Leaders”

A Remanufacturing Reception (by invitation only) from 5 to 6:30 p.m. on Oct. 31 at Aquaknox in The Venetian will round out this year’s program. To inquire about attending, contact MERA at 248-750-1280 or [email protected].

The Remanufacturing Experience and its related AAPEXedu track sessions are included at no extra charge with a paid AAPEX attendee or exhibitor badge. To register, visit www.aapexshow.com/attendee.

 

 

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Customer service should be your number one priority, and it all starts with the greeting.

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By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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