SEMA Show Offers Great Alternatives To Parking

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SEMA Show Offers Great Alternatives To Parking

SEMA Showgoers are encouraged to use hotel shuttles and the Las Vegas Monorail to get to and from the SEMA Show in Las Vegas, Tuesday-Friday, Nov. 5-8, as parking will be impacted by construction at the Las Vegas Convention Center during the event in early November.

Counterman Staff
By Counterman Staff
Published:

SEMA Showgoers are encouraged to use hotel shuttles and the Las Vegas Monorail to get to and from the SEMA Show in Las Vegas, Tuesday-Friday, Nov. 5-8, as parking will be impacted by construction at the Las Vegas Convention Center during the event in early November. Free hotel shuttle service will be available to and from the Las Vegas Convention Center and more than 35 hotels, and discounted tickets are available to Showgoers for the Las Vegas Monorail, which will operate at extended hours during the week of the SEMA Show.

“We’re encouraging Showgoers to plan in advance and take advantage of the time-saving and low-cost transportation options that are available,” said Tom Gattuso, SEMA vice president of events. “These alternative options are easy to use and will make the overall Show experience much more positive.”

Surveys from 2018 Showgoers found that those who utilized alternatives to driving and parking at the SEMA Show experienced greater overall satisfaction from the event. 

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Alternatives include:

Hotel Shuttle: Free shuttle service is provided throughout the week to/from the SEMA Show and 35 hotel partners. The shuttles operate from the hotels to the Las Vegas Convention Center 7 a.m.-10:30 a.m. on Tuesday-Friday the week of the Show, with return service from 3:30 p.m.-6:30 p.m. on Tuesday-Thursday and 2-5 p.m. on Friday. A complete list of hotels, pickup locations and route details are available at www.semashow.com/ground-transportation.

Monorail: With seven stations covering nearly four miles, including a stop directly in front of the Convention Center and another stop by the Westgate Hotel, where many SEMA Show activities take place, the monorail is a great option for getting to the SEMA Show each day. Trains arrive every 4 to 8 minutes and will begin operation at 6 a.m. on SEMA Show days (Tuesday-Friday, Nov. 5-8). Showgoers can save money and purchase discounted multiday Monorail passes at tickets https://tix.lvmonorail.com/SEMA2019. 

Taxi/Ride-Sharing Options: The SEMA Show will also have two designated transportation hubs where taxi and ride-sharing services such as Uber of Lyft will be able to drop off and pick up quickly and easily. Registered buyers (retailers/WDs/jobbers) who are SEMA members will be able to utilize the express taxi lines from the Convention Center on Tuesday-Thursday 2-5 p.m. and Friday 2-4 p.m. For details regarding the express taxi lines for member buyers, visit the SEMA Association Center upstairs in the Grand Lobby.

“Although we’ve found that hotel shuttles and the Monorail are two of the best options for SEMA Showgoers, we know that everyone’s needs are unique,” said Gattuso. “The important thing is that Showgoers plan in advance, know what their options are and select the options that work best for them.”

Showgoers are advised to check the map at www.semashow.com or the mobile app for details on all the transportation options, including locations of the transportation hubs.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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