Epicor To Demonstrate New Features Of Epicor Eagle Solution At AAPEX

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Counterman has been serving auto parts jobbers, retailers and distributors since 1983.
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Epicor To Demonstrate New Features Of Epicor Eagle Solution At AAPEX

The latest version includes an array of new or enhanced POS, inventory, purchasing and receiving, accounts payable and other features designed to help parts businesses save time, reduce labor costs, increase sales and deliver a highly differentiated customer experience, said the company.

Counterman Staff
By Counterman Staff
Published:

Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, will introduce dozens of new features available in the Epicor Eagle for the Aftermarket business management software during the Automotive Aftermarket Products Expo (AAPEX) in Las Vegas, Nov. 5-7, at booth No. 2238. Aftermarket professionals can set up an appointment for a one-on-one demonstration of the latest version of the Eagle solution by visiting https://www.epicor.com/en-us/landing/aapex-show/.

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Available for implementation on premises or in the cloud, the Eagle for the Aftermarket solution is a powerful, comprehensive business management platform designed to help accelerate growth for wholesalers and retailers of motor vehicle replacement parts and supplies. The latest version includes an array of new or enhanced point-of-sale (POS), inventory, purchasing and receiving, accounts payable and other features designed to help parts businesses save time, reduce labor costs, increase sales and deliver a highly differentiated customer experience, said the company.

“Each new version of the Eagle for the Aftermarket solution includes additional, innovative features that reflect the industry’s changing competitive landscape,” said Stephen Gannon, automotive business lead, Epicor. “When a parts business invests in the Epicor Eagle solution, they benefit from our aggressive, ongoing product development activities, which are ultimately designed to help give them the operational ‘muscle’ they need to outperform and outgrow their competitors.”

Among the new and enhanced features that will be introduced at AAPEX are:

Point-of-Sale

• Destination tax enhancements to automatically calculate sales tax for products picked up or received locally and those shipped to specific ZIP or postal codes.
• Stand-in credit card processing option that enables users to avoid chargebacks in cases when transactions are completed when the Eagle solution is offline.
• Expanded EMV card signature functionality that allows merchants to eliminate the customer signature requirement for chip card purchases. (Does not affect transactions requiring a PIN entry.)
• Driver’s license scanning feature that captures customer information when the license is swiped through the Eagle PIN pad reader.

Inventory

• New List Viewer column for “Last Physical Date” to improve sorting based on when a physical inventory was last performed.
• New “Date Last Price Chg” selection criteria now available in Bin Labels Report.

Purchasing and Receiving

• Expanded Modify Purchase Order (MPO) functionality permits adding items to a PO without a corresponding SKU.
• New AP Assist options allow users to import freight amount and other charges from the scanned AP invoice to the received amount.

Accounts Payable/General Ledger

• Eagle A/P electronic payments integration with EFT Network Automatic Payment System enables users to issue vendor payments via ACH.

Miscellaneous

• Google Multi-Factor Authentication option enhances system security. This feature is often used for users who have access to sensitive data.
• Eagle Import Integrator for third party feature enables user to create a new SKU for Special Order (S/O) in the inventory file and post it in the corresponding Eagle POS transaction.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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