Drivewyze, EnVue Telematics Partner On Fleet Solution

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Drivewyze, EnVue Telematics Partner On Fleet Solution

The companies will offer systems that improve commercial-fleet safety, maximize drivers’ hours of service (HOS) and make operations more efficient.

Counterman Staff
By Counterman Staff
Published:

EnVue Telematics has partnered with Drivewyze Inc. to offer systems that improve commercial-fleet safety, maximize drivers’ hours of service (HOS) and make operations more efficient.

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“EnVue now offers Drivewyze’s best-in-class technology, Drivewyze PreClear, that allows commercial drivers to legally bypass routine weigh station stops,” the company said in a news release. “The PreClear technology transmits the vehicle’s safety record, credentials and other details as they approach the station, preclearing the vehicle to bypass the scale without always having to pull in. This keeps drivers out of scales and on the road, allowing them to deliver loads faster while staying in compliance with laws and regulations.”

PreClear is a hands-free technology that’s integrated directly into the Geotab Drive mobile application, eliminating the need for a transponder. PreClear also complies with Federal Motor Carrier Safety Administration distracted-driving regulations. It improves driver safety by reducing the need for lane changes, lining up on the highway and merging with other traffic, according to EnVue.

Drivewyze also offers business-intelligence technology that provides data-driven information on activities and loss reports for unplanned delays at weigh stations.

“Drivewyze PreClear has become a game-changer for fleet managers. We’re always searching for innovative technology and cutting-edge systems that offer advantages to fleet managers, and partnering with Drivewyze fit our company mission perfectly,” said Randy Read, president of EnVue Telematics. “We look forward to offering our clients the solutions that Drivewyze brings to the table.”

In addition to offering Drivewyze products, EnVue Telematics works with clients to ensure they fully benefit from what the technology has to offer. The relationship does not end at the sale. Carriers using Drivewyze PreClear enjoy many benefits:

  • Saves time. Weigh-station bypass systems allow drivers to spend more time on the road.
  • Saves money. One client reported saving $1.3 million and more than 12,000 hours of drive time.
  • More efficient. The ability to bypass stations allows fleets to perform more efficiently. It also keeps drivers from accidentally missing weight station stops.
  • Recruiting and retaining drivers. In a survey, 79% of drivers said they’d think more positively about a company if they offered company-paid bypass service.
  • Improves safety. Bypass service allows drivers to avoid sometimes-risky situations.

“The partnership with Drivewyze further enhances a robust lineup of technology and data-driven solutions from EnVue Telematics that optimize fleet performance and improve safety,” the company said in a news release.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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