AAPEX 2016 Show Opens Housing, Offers Discount Hotel Rates

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AAPEX 2016 Show Opens Housing, Offers Discount Hotel Rates

AAPEX partner onPeak is the only official housing company associated with the show.

Counterman Staff
By Counterman Staff
Published:

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LAS VEGAS, Nev. — AAPEX 2016 has teamed up with onPeak, its official hotel partner, to offer discounted room rates at conveniently located hotels in Las Vegas. Attendees and exhibitors are encouraged to book early and make their hotel reservations now using the AAPEX website, www.aapexshow.com.

In addition to discounted rates, onPeak offers no booking or service fees, Lowest Rate Assurance, a guaranteed hotel confirmation number for smooth check-in, exclusive hotel perks, and personal service from real people before, during and after AAPEX.

onPeak is the only official housing company associated with AAPEX. While other hotel resellers, such as Corporate Booking Services Company (CBS International),Global Housing and Convention Housing Planners, may contact attendees and exhibitors offering housing, they are not endorsed by or affiliated with AAPEX. Entering into financial agreements with such companies can have costly consequences. To guarantee hotel reservations and the lowest rates, book only with onPeak.

AAPEX 2016 will be held Tuesday, Nov. 1 through Thursday, Nov. 3, at the Sands Expo in Las Vegas, with AAPEXedu sessions starting on Monday, Oct. 31. The event is expected to feature more than 2,200 exhibitors and 45,000 targeted buyers. Approximately 160,000 automotive aftermarket professionals from more than 140 countries are projected to be in Las Vegas during AAPEX.

AAPEX represents the $328.2 billion global aftermarket auto parts industry, and is co-owned by the Auto Care Association and the Automotive Aftermarket Suppliers Association (AASA), the light vehicle aftermarket division of the Motor & Equipment Manufacturers Association (MEMA). For more information, visit www.aapexshow.com or e-mail: [email protected]. On social media, follow AAPEX at: #AAPEX16.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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