AAPEX 2019 To Activate Industry In Fight For Access And Control Of Vehicle Data

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AAPEX 2019 To Activate Industry In Fight For Access And Control Of Vehicle Data

AAPEX 2019 will host several events to educate and activate the automotive aftermarket industry in the fight for access to and control of vehicle data through the Your Car. Your Data. Your Choice. national consumer education campaign.

Counterman Staff
By Counterman Staff
Published:

AAPEX 2019 will host several events to educate and activate the automotive aftermarket industry in the fight for access to and control of vehicle data through the Your Car. Your Data. Your Choice. national consumer education campaign. AAPEX represents the $1 trillion global automotive aftermarket industry and will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas.

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AAPEX co-owners – the Auto Care Association and the Automotive Aftermarket Suppliers Association (AASA) – recently announced a strategic partnership to focus on the Your Car. Your Data. Your Choice. campaign, which was created to engage car owners, policymakers and other stakeholders on car data – what it is, why it matters, and its implications for consumer choice. Without control of and access to the diagnostic and repair information wirelessly transmitted from vehicles, consumers could face increased cost and inconvenience, jeopardizing the future of the automotive aftermarket and forcing consumers to pay more for car repairs.

AAPEX events include a panel discussion on vehicle data and the aftermarket’s role in protecting consumer choice. Panelists are Jim Dykstra, CEO, Dytech Auto Group; Chris Blalock, director of product management, Dorman Products; Daniel Massey, PhD, director of technology, cybersecurity and policy program, University of Colorado Boulder; and Clay Millican, driver of the Parts Plus Top Fuel Dragster. They will discuss the current vehicle data landscape within the auto industry, highlight the steps needed to ensure a level playing field and a healthy aftermarket ecosystem and express what consumers can do to demand access and control of their vehicle data. The panel discussion will be held from 1:30 p.m. – 2:30 p.m., Nov. 6, on the Let’s Tech stage, Sands Expo, Level 2, Upper Lobby.

In the Technology of Tomorrow section, Booth No. 31021 (Venetian Ballroom, Level 2), the Auto Care Association will demonstrate implementation of recently approved international standards, showing that direct, local access to vehicle data can be secure, safe and authorized by vehicle owners.

In the Sands Expo, Level 1 Lobby, Parts Plus and Your Car. Your Data. Your Choice.will present Clay Millican, six-time Top Fuel World Champion in front of the sponsored campaign wall. Millican will invite attendees to take photos with his dragster and sign the petition for access to vehicle data on Nov. 5 (2:45 p.m. – 3:45 p.m.), Nov. 6 (10 a.m. – 11 a.m.) and Nov. 7 (1 p.m. – 2 p.m.)

AAPEX is asking all attendees to sign the petition in support of access to vehicle data, either at the show (Sands Expo, Level 1 Lobby) or online at yourcaryourdata.org.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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