Alltech Automotive Launches New Website

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Alltech Automotive Launches New Website

The website has been redesigned to improve navigation, information, user friendliness and visual appeal, the company says.

Counterman Staff
By Counterman Staff
Published:

alltechAlltech Automotive has announced the launch of the company’s new website. The website has been redesigned to improve navigation, information, user friendliness and visual appeal, the company says.

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In addition to the changed design and layout of the pages, new functions have been implemented in this new improved version.

Design and Navigation:

•The design of the web pages and the structure of information have been changed to improve information overview and usability. The new design and colors now reflect the new Alltech Automotive branding and corporate image.

•Product Overview: Alltech Automotive has segmented the entrance to the company’s product portfolio, so it is now possible to view the company’s comprehensive offering by product categories.

•Improved Product Pages:

The presentation of the products in the Products section has been improved with more information and an optimized navigation structure.

•Technical Support: The addition of technical support information further serves to help our customers best utilize our products.

•Catalog: Provides a fast and easy link to the Alltech Automotive electronic catalog for all vehicles.

•Careers: It is now possible to view job opportunities and to read about Alltech Automotive as a place to work.
Visit alltechautoparts.com to see the new site.

Alltech Automotive will exhibit at the AAPEX show, booth #235.

To learn more about all our quality automotive product offerings, please contact Alltech Automotive at (847) 658-1215

Alltech Automotive is a leading manufacturer of aftermarket auto parts for the United States and World markets based in the Northwest Suburbs of Chicago (IL). We are devoted to delivering high quality products and services to both our trade partners and end consumers. Our goal is to ensure that our customers receive a consistent supply of quality Alltech auto parts at affordable prices. We believe in our products and work continuously to meet our standards of Quality, Consistency and Price. By meeting these standards we believe that we can make tomorrow better than today for our customers. For more information about Alltech, please visit our new website at www.alltechautoparts.com.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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