Arnott Introduces New Rear Air Strut For '99-'06 S-Class Mercedes-Benz

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Arnott Introduces New Rear Air Strut For ’99-’06 S-Class Mercedes-Benz

The new assembly — Arnott Part AS-2884 — replaces OEM Part Numbers 2203205013 and 220320501380.

Counterman Staff
By Counterman Staff
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MERRITT ISLAND, Fla. — Arnott Air Suspension Products announces the introduction of a new, not remanufactured, Rear Air Strut — Right or Left — for the 1999 to 2006 S-Class Mercedes-Benz (W220 Chassis) with AIRMATIC and with or without 4MATIC.

The new assembly — Arnott Part AS-2884 — replaces OEM Part Numbers 2203205013 and 220320501380.

Arnott’s aftermarket rear air strut assembly is designed and assembled in the USA and features a new custom-valved shock absorber with a durable new Continental ContiTech rubber air spring bladder. The strut is partly protected by an aluminum can and dust baffle desinged to keep out debris. AS-2884 also includes heavy-duty crimping rings, new seals, new O-rings and new bumpstop.

This fully assembled aftermarket Air Strut plugs directly into the vehicle’s electronic connector to bypass electronic damping and eliminate fault codes. This part is not for Mercedes-Benz vehicles with ABC.

The new Air Strut retails for $479 and is backed by Arnott’s Limited Lifetime Warranty.

Product Features:

* Custom-Valved Shock Absorber
* Pre-Assembled for Easy Installation
* Engineered & Assembled in the USA
* Durable ContiTech Air Bladder
* Detailed Instruction Manual & Video Available

The featured Air Strut for the Mercedes-Benz is a high-quality, cost-effective solution for Mercedes-Benz owners concerned about failing air suspension parts leaving them stranded with expensive and recurring maintenance problems, Arnott says. The entire range of Arnott Air Suspension solutions for Mercedes-Benz vehicles can be reviewed Here.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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