Auto Care Association Applauds Congress for Passing Bipartisan Vocational Training and Education Bill

Auto Care Association Applauds Congress for Passing Bipartisan Vocational Training and Education Bill

The bill reauthorizes the “Carl D. Perkins Career and Technical Education Act” and allocates $1.2 billion in state grants to fund vocational training at most schooling levels.

The Auto Care Association is praising Congress for passing H.R. 2353, the “Strengthening Career and Technical Education for the 21st Century Act.”

The bill reauthorizes the “Carl D. Perkins Career and Technical Education Act” and allocates $1.2 billion in state grants to fund vocational training at most schooling levels. With strong support from the Trump administration, the association expects that the president will sign the legislation.

“Recruiting and training young people to have the skills to work on today’s highly complex, computer-driven vehicles is a major concern of the auto care industry,” said Bill Hanvey, president and CEO of the Auto Care Association. “The future of our industry depends on joint efforts like this one that will help ensure a larger pool of qualified job candidates. We particularly thank the bi-partisan sponsors of this legislation for their hard work to get this bill over the finish line, and we look forward to helping our members become a part of this important initiative.”

Under the legislation, high schools, colleges and training centers may apply for these grants in order to train teachers or fund specific training programs for students. Previously, these efforts were managed on the federal level by the secretary of education.

The bill moves much of the decision-making and implementation to the local level to ensure that the funds are more effectively used, and that the training meets the needs of companies that are located near the schools and training centers. A state must track performance around core indicators, such as graduation rate, and make “meaningful progress” within a two-year period in order to continue to receive federal funding.

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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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