Auto Care Association Applauds Senate Commerce Committee For Including Data-Access Amendment In Driverless-Vehicle Bill

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Auto Care Association Applauds Senate Commerce Committee For Including Data-Access Amendment In Driverless-Vehicle Bill

The Auto Care Association issued a statement applauding the Senate Commerce Committee for including a vehicle-data access and control amendment in the “American Vision for Safer Transportation through Advancement of Revolutionary Technologies” Act.

Counterman Staff
By Counterman Staff
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BETHESDA, Maryland – The Auto Care Association issued a statement applauding the Senate Commerce Committee for including a vehicle-data access and control amendment in the “American Vision for Safer Transportation through Advancement of Revolutionary Technologies” (“AV START”) Act.

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The amendment, sponsored by U.S. Sen. James Inhofe, R-Okla., calls for the Department of Transportation to convene a federal advisory committee to provide recommendations to Congress “with respect to the ownership of, control of, or access to, information or data that vehicles collect, generate, record or store in an electronic form that is retrieved from a highly automated vehicle or automated driving system.”

The inclusion of the amendment coincided with a the two-day legislative summit hosted by the Auto Care Association. The 2017 Auto Care Legislative Summit, held Oct. 3–4, provided members of the Auto Care Association with the opportunity to meet one-on-one with lawmakers on Capitol Hill to share the most pressing issues in the auto care industry.

Members held more than 120 meetings with policymakers and staffers, discussing key facts, figures and implications of current and future legislation affecting the aftermarket. Topics included the control of vehicle data, the Digital Millennium Copyright Act and tax reform.

“The inclusion of the data access and control amendment is an important step in the industry’s efforts to obtain direct access to data generated by embedded vehicle telematics systems,” said Bill Hanvey, president and CEO of the Auto Care Association. “We are particularly proud of our members that participated in the Auto Care Legislative Summit. Their hard work on Capitol Hill was crucial in conveying the importance of access to critical telematics data for the independent aftermarket and its customers. Auto Care believes that it is critical to ensuring competition in the vehicle repair market and that this data be controlled by car owners, not the vehicle manufacturers.”

Supporters of the AV START Act (S 1885) say it is intended to advance efforts to improve roadway safety through the deployment of self-driving vehicles. The bill with the data-access amendment now moves to the Senate floor, where the association has vowed to work for its approval.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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