Automechanika Frankfurt Committed To Education With Extensive Range Of Basic, Advanced Training Courses

Automechanika Frankfurt Committed To Education With Extensive Range Of Basic, Advanced Training Courses

Located in the Galleria, the glass structure between Halls 8 and 9, everyone interested in working in the automobile trade has the opportunity to not only learn all about the individual jobs available, but also to try their own hand at panel beating, spraying a car, welding, removing a dent, etc.

FRANKFURT – From Sept. 16-20, students, trainees, instructors and employees in the automobile trade will find a wide range of information and courses for basic and advanced training at Automechanika Frankfurt.
 
Located in the Galleria, the glass structure between Halls 8 and 9, everyone interested in working in the automobile trade has the opportunity to not only learn all about the individual jobs available, but also to try their own hand at panel beating, spraying a car, welding, removing a dent, etc.
 
Eleven free workshops on collision-damage repair
Given the great popularity of the bodywork and painting courses held in 2012, Automechanika Frankfurt is expanding the range of training courses at this year’s fair. There will be 11 workshops aimed at employees from collision-damage repair workshops, automobile appraisers, vocational-school teachers and instructors from independent training facilities.
 
The courses offered will cover virtually the entire process chain for collision-damage repairs. The following three-hour workshops will be held free from Sept. 16-20:
 
* Damage appraisal / computer-aided estimates / communication
* Personnel trained for working on high-voltage on intrinsically safe HV systems (hybrid / electric drive systems)
* Exterior bodywork dent removal (without re-spraying / large areas)
* Body repairs using bench-type straighteners (including electronic body alignment)
* Joining techniques and equipment (bonding, riveting, welding)
* Body bonding and sealing (plastic repair / body sealing seam / roof panel replacement / windscreen bonding)
* Body repairs on a BMW i3 (working on carbon-reinforced plastic and aluminium body parts, as well as plastic outer-skin parts)
* Spot paintwork, preparation and finish
* Spot paintwork with a spray gun
* Fault-memory read-out / fault diagnosis
* Chassis diagnosis / camera calibration
 
The practice-oriented workshops are sponsored by Audatex, Akademie deutsches Kraftfahrzeugewerbe (TAK), BASF Coatings/Glasurit, Beissbarth, BMW, Robert Bosch, Carbon, Car-O-Liner, Farécla, Festool, Henkel AG, L-Tec, Adam Opel, Sehon, Vosschemie and Wieländer + Schill.
 
Participation is only possible after registering in writing. Detailed descriptions of the individual training courses and the registration form can be found at training.automechanika.com.
 
‘Collision Repair Process Management’ Congress
For the first time, Messe Frankfurt is participating in the European ‘Collision Repair Process Management (CRPM)’ project as an Associated Partner. The project has been conducted by the Techno and Education Department of the University of Bremen together with Project Partners from six European countries. The results of the study show two EU-level stages for training as a collision-repair process manager: the technical level (core competencies) and the bachelor level (integrated competencies), which include workshop management and micro-economic analysis. The results of the project will be presented during the international ‘Collision Repair Process Management’ congress in the ‘Portalhaus’ of Frankfurt Fair and Exhibition Centre during the fair on Sept. 19. Additionally, the University of Bremen will provide information about the EU project and its areas of activity at its exhibition stand in the Galleria. 

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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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