Automotive Parts Associates Selects GCommerce For Group EDI And Special Order Solution

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Automotive Parts Associates Selects GCommerce For Group EDI And Special Order Solution

Automotive Parts Associates Inc. (APA) has selected GCommerce to facilitate electronic document exchange between APA shareholders and vendors to automate the procurement process.

Counterman Staff
By Counterman Staff
Published:

Automotive Parts AssociatesLENEXA, Kan. – Automotive Parts Associates Inc. (APA) has selected GCommerce to facilitate electronic document exchange between APA shareholders and vendors to automate the procurement process. In addition, APA shareholders will be using the GCommerce industry solution for special orders, Virtual Inventory Cloud (VIC), for placing non-stock and special orders.

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“We are pleased to announce the Professionals Choice EDI and Special Order Solution in partnership with GCommerce. The purpose of this program is to enable cost savings and supply chain efficiencies for our shareholders through real-time two-way electronic document exchange and to provide a single special order solution between APA members and their suppliers,” said Gary Martin, president/CEO of APA. “GCommerce has a proven turn-key process that facilitates adoption through education, and in essence, GCommerce becomes an extension of both the distributor and the supplier, allowing companies of any size or capability to become EDI capable.”

“After a thorough selection process, this partnership was approved by our board of directors. It is easy to see the value that EDI and VIC will bring to our shareholders and suppliers,” said Martin. “We look forward to improving the efficiency and profitability of all APA shareholders and vendors through this partnership with Gcommerce”

“We are pleased and excited to work with Automotive Parts Associates due to their continuous commitment to improving operational excellence for their shareholders and suppliers,” said Rick Main, EVP of sales and marketing for GCommerce. “Our flexible implementation options will allow all APA members and suppliers to participate in the efficiencies of electronic document exchange and automated special orders.”

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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