AutoZone Commercial Sales

AutoZone Commercial Sales Grow in Q1

Inventory available was a major focus during the quarter.

AutoZone reported net sales of $2.6 billion for the first quarter of its fiscal 2019, buoyed by an 11.3 percent jump in its commercial business.

AutoZone’s net sales were up 2 percent compared to the first quarter of fiscal 2018, while its same-store sales were up 2.7 percent compared to the prior-year quarter.

“As we entered the quarter, we knew we had difficult comparisons to last year’s first quarter due to the prior year’s sales benefit from three major hurricanes,” AutoZone Chairman and CEO Bill Rhodes said in a news release. “Our team delivered very solid performance in DIY, and our commercial growth accelerated again, reaching our highest growth since 2015.”

Net income for the quarter increased 25.1 percent to $351.4 million, while diluted earnings per share increased 34.7 percent to $13.47 per share. Tax reform helped boost both metrics, the company noted.

Inventory available was a major focus during the quarter. AutoZone opened two additional “megahubs,” and now has 26 megahubs and 170 hub stores for a total of 196 stores that have “significantly expanded parts assortments,” Rhodes said during the company’s first-quarter conference call.

Hub stores carry additional SKUs “that would not have been available locally in our network before,” Rhodes explained. Previously, AutoZone would ship harder-to-find or slower-moving SKUs to local markets based on demand.

“As we have seen both our DIY and commercial sales expand in markets where hubs and megahubs are added, we will continue to grow the number of hubs we have this year,” Rhodes said. “We expect to open as many as 10 hubs for the full year, with most being megahubs.”

Commercial Growth a Key Priority

Growth in AutoZone’s commercial business topped the previous quarter’s increase of 8.8 percent, as the company opened 25 net new commercial programs. AutoZone expects to open 150 net new commercial programs in fiscal year 2019, according to Rhodes, and 85 percent of its U.S. stores have a commercial program.

Continuing to grow AutoZone’s commercial business will be a key priority for 2019, Rhodes noted.

“We’ve enhanced our inventory availability significantly in recent years, we have high-quality parts and products – many under the Duralast name – we have a seasoned sales force and now we are increasing the engagement of our local store team, particularly the store manager,” Rhodes said of the company’s commercial strategy. “We’re pleased with the results and the sequential improvement we’ve experienced over each of the last three quarters. We feel well-positioned to continue strong growth for the balance of the year.”

On the commercial side, AutoZone has been “investing in systems to help AutoZoners sell more efficiently and customers conduct business with us easier,” he noted.

“While most of these initiatives won’t be rolled out until late in calendar 2019, our focus on increasing the engagement of the broader store team and focusing on existing customers is really paying off,” Rhodes said during the conference call. “We have solid momentum heading into the new calendar year.

“Along with our usual program openings, we continue to improve our product assortments and availability, and as we make other refinements to our commercial offerings, we expect further sales growth.”

You May Also Like

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

GPC Reports 2023 Results, Announces Global Restructuring Program

The restructuring includes a voluntary retirement offer in the United States.

AutoZone Ramping Up International Growth

Its stores in Brazil and Mexico have posted double-digit same-store sales growth for two consecutive quarters.

AutoZone Reports 5% Increase in Fiscal Q1 Net Sales

A mild start to the winter affected DIY sales in some parts of the country.

AutoZone Reports 6% Increase in Fiscal Q4 Sales

Domestic same-store sales for the fourth quarter, which ended Aug. 26, were up 1.7%.

Other Posts

MEMA Launches At-Home REPAIR Campaign

The next step in the campaign to get the REPAIR Act passed is to get aftermarket suppliers involved.

Shaw Assumes Leadership of MEMA Original Equipment Suppliers

Collin Shaw succeeds Julie Fream who served 10 years in the position.

AACF Launches 65th Anniversary Fundraising Initiative

The campaign aims to raise $65,000 through 1,000 donations of $65 each.

Schaeffler Publishes 2023 Sustainability Report 

Schaeffler was awarded an “A” score in the climate change category for 2023 by the global non-profit environmental organization CDP for corporate transparency and performance.

Schaeffler Sustainability Report