BOLT ON TECHNOLOGY Releases Auto Repair Shop Customer Check-in Kiosk

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BOLT ON TECHNOLOGY Releases Auto Repair Shop Customer Check-in Kiosk

The tablet-powered tool is the automotive repair industry's answer to the customer check-in kiosks in use at airports, grocery and convenience stores as well as restaurant chains, the company says.

Counterman Staff
By Counterman Staff
Published:

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DOWNINGTOWN, Pa. — Through its Welcome Station automotive software solution, greater Philadelphia-based BOLT ON TECHNOLOGY has powered mobile technology aimed at making it easier for new and returning auto repair shop customers to check in for vehicle repairs, or scheduled services.

The tablet-powered tool is the automotive repair industry’s answer to the customer check-in kiosks in use at airports, grocery and convenience stores as well as restaurant chains, the company says. The touch screen kiosk simplifies the customer experience, delivers faster business results, better accuracy and increased up-selling and profit generation opportunities with each customer check-in, the company says.

This easy-to-use self-check system frees up service advisers and enables customers to quickly and electronically notify shop staff of their arrival, select the vehicle and which services they’d like to have performed and whether they are dropping off, or will be waiting. 

“Our technology will save service advisors two minutes or more of per customer check-in time – which is huge,” Bolt On Technology CTO Mike Risich said. “What could you do with an extra 30 minutes a day?”

With a few taps, customers can check themselves in and speed up the shop’s daily process. Based on a modest two minutes-per-customer savings, shops with an average daily car count of 15 could save two-and-a-half hours per week, just in customer check-in time. Those extra hours are possible without adding staff, or increasing workloads, according to the company.

Boost up-selling opportunities 
Upon check-in, a customer is reminded of, and has the ability to select past pending service recommendations and even new services/canned jobs.
 
The addition of area-specific weather alerts further simplifies the up-selling process by suggesting services based on the vehicle care needed to maintain safety in different climates. 

The alerts offer service recommendations specific to the current weather and seasons, including:
•“It’s raining – Would you like us to check your wipers?”
•“It’s been over 90 degrees lately – Would you like us to check your air-conditioning?”
•“It’s been less than 32 degrees lately – Would you like us to check your battery?”
•“Winter is coming soon. Would you like us check your tires?”
•As well as other customizable service suggestions

Customer convenience
While checking in for service, customers can also:
•Update all contact and vehicle information
•Add new vehicles
•Consider weather-related service recommendations
•Add pending service recommendations
•Add other services/canned jobs

Secured Identity Protection
To help prevent identity theft, returning customers are required to enter the phone number attached to the account and select their name as part of the Welcome Station check-in process.
 
If the phone number and/or name are not unique to the account being accessed, Welcome Station™ will not continue and the customer will need to see the service advisor. 
 
Shop Management System Integration
Like all of BOLT ON TECHNOLOGY’s automotive solutions, Welcome Station is fully integrated into the leading shop management systems. The automotive software solution offers real-time two-way communication without the need to re-enter information. 
 
About BOLT ON TECHNOLOGY

Founded in 2008, BOLT ON TECHNOLOGY was created by entrepreneur Michael Risich, whose vision of digitizing the automotive repair industry has continued to define the company. BOLT ON stays at the forefront of innovation, continuing to revolutionize mobile applications that save auto shops time, money and the need to write out lengthy estimates or vehicle diagnoses. Bolt On Technology has grown to be one of the leading shop management software providers. The company has partnered with some of the largest companies in the business, including Mitchell1, ATI (Automotive Training Institute), CARFAX, AutoMD and others.

To learn more about Bolt On Technology, visit BoltOnTechnology.com, see our mobile innovations on YouTube, like us on Facebook, or follow us on Twitter.

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

Read Full Article

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