Bosch Expands Wiper Blade Program For Heavy-Duty Vehicles

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Bosch Expands Wiper Blade Program For Heavy-Duty Vehicles

Counterman Staff
By Counterman Staff
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Nineteen wiper blade part numbers cover 6.4 million heavy-duty vehicles. In addition, 50 new part numbers have been added to the company’s remanufactured alternator line.

 

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BROADVIEW, Ill. – Robert Bosch LLC has released its December New Part/Program Announcement for North America. Fifty new remanufactured alternator part numbers have been added to the rotating electric product line. In addition, a new wiper blade program for heavy-duty vehicles also is being announced, comprised of 19 part numbers.

122259BoschEvol_00000071500The new Bosch wiper blade program offers 85 percent coverage of Class 3-8 heavy-duty vehicles on the road in the U.S. and Canada, including applications for widely known domestic and import makes and models such as International, Peterbilt, Kenworth, Mack, Ford, Nissan, Volvo, Mitsubishi and more. Blade sizes available are 13- to 26-inch Bosch Direct Connect wiper blades and 16- to 26-inch Bosch Evolution beam wiper blades for driver as well as passenger sides. Accompanying the introduction of wiper blades for the heavy-duty market is the company’s 2014 Heavy Duty Wiper Blades Catalog.

“Bosch has been supplying wiper blades and systems to original equipment manufacturers (OEMs) and the independent aftermarket (IAM) for more than 80 years now and has pioneered some of the most advanced technologies in this category, with the most recent being ‘bracketless’ or ‘beam’ blades,” said Timo Reif, vice president, product marketing, Automotive Aftermarket North America, Robert Bosch LLC. “By introducing this wiper blade program for heavy-duty vehicles, Bosch is bringing its long-standing experience in advanced wiper blade technology to yet another key market segment.”

Remanufactured Alternators
The introduction of 50 new remanufactured alternator part numbers to the rotating electric product line adds coverage for Asian and domestic vehicles from model years 2001 through 2013. Applications include Honda, Toyota, Nissan, Subaru, General Motors, Ford and Chrysler.

“As these vehicles come out of the warranty period, they are prime candidates for service in the independent aftermarket,” said Reif. “Bosch remanufactured alternators offer consistent, powerful performance in extreme temperatures and are 100 percent tested to ensure that they meet or exceed original equipment specifications.”

For more information on Bosch products, visit www.boschautoparts.com.

 

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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