Bosch Sponsors First-Ever Driverless Car Experience At 2014 International CES

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Bosch Sponsors First-Ever Driverless Car Experience At 2014 International CES

Counterman Staff
By Counterman Staff
Published:
Vehicle demonstrations allow users to get a better understanding of each automated technology in action.

 

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FARMINGTON HILLS, Mich. – More than 90 percent of all accidents are caused by human failure, according to the Network of Employers for Traffic Safety (NETS). Demonstrating its dedication to accident-free driving, Bosch is sponsoring the Driverless Car Experience at the 2014 International CES to be held Jan. 7-10, 2014, in Las Vegas.

“Bosch is proud to contribute to the future of safer driving by continuously developing technologies for a more intelligent and forward-thinking vehicle,” said Mike Mansuetti, president, Robert Bosch LLC. “We predict fully automated driving beyond 2020; however, this event will allow people to experience close-up the technologies that mark the first steps on this way and will be available in the near future.”

In support of the many benefits of automated driving, Bosch promotes the opportunity for CES attendees to see and interact with the future of automotive technology. The Driverless Car Experience will take place in the Las Vegas Convention Center (LVCC) Gold Plaza, located outside of North Hall, where companies will present a range of technologies, explain how they work and discuss significant advantages, such as enhanced traffic flow, reduced travel times and improved fuel economy.

During the event, Bosch will showcase its technologies in two demonstration vehicles: automated parking and pedestrian protection, based on a stereo video camera. Both are being shown for the first time in the U.S.

The Driverless Car Experience also will feature a panel session, “Road to Driverless Mobility,” at 3 p.m. on Jan. 7, in the LVCC, North Hall, Room N262. Bosch’s Dirk Hoheisel, member of the board of management of Robert Bosch GmbH, will join the session’s panel for a discussion exploring the market, technological and regulatory milestones on the pursuit to making driverless mobility a reality.

In addition to sponsoring the Driverless Car Experience, Bosch will highlight two interactive tables at its exhibit, Booth No. 20812 in LVCC South Hall One, where users will have the opportunity to see how each driver assistance technology works – intelligent headlight control, integrated cruise assist, traffic jam assist, automatic park assist, pedestrian protection and more.

Bosch’s press conference on Jan. 6 at 8 a.m. PST at Mandalay Bay, Level 3, Banyan Ballrooms A-D, will feature a variety of Bosch technologies that help consumers make a sustainable life an attainable life, including technologies that help improve driver convenience and safety. The press conference is open and available to media on a first-come, first-serve basis.

The booth also will feature home, mobility and future technologies, including security, energy storage, eBike drive system, home telehealth, automated driving and connected vehicle solutions among others.

The 2014 International CES will feature more than 3,200 exhibitors unveiling the latest consumer technology, products and services across 15 product categories.

 

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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