Sell Trust by Educating Your Staff
When was the last time you saw a manufacturer’s rep? But with the disappearance of the rep comes the realization that product education must be a self-taught endeavor.
WD Logistics Efficiency
For warehouse distributors in the automotive parts industry, the main goal is to provide the right parts in the right quantities as efficiently as possible. With more vehicle models staying on the road longer, the number of SKUs in this industry is rising at a faster rate than ever before. Wholesalers and retailers such as
Economies of Scale
Does size equal profits? Want fries with your Mega Burger? Never confuse ‘activity’ for ‘productivity’ on the path to profitability.
Resolving Jobber and Service Dealer Conflicts
Although retail customers may come and go like the autumn leaves in today’s automotive parts market, it’s virtually impossible for today’s jobber store to lose a dealer account to an aggressive competitor without suffering lasting damage to its sales revenues.
Reeling from Returns
The Top Seven Reasons Technicians Return Product – Causes & Cures
Visibility: Helping Your Customers See and Be Seen
Visibility-enhancing products such as wipers and lighting are one of the most neglected of automotive maintenance items. However, for optimum performance and driving visibility, blades should be replaced every six months.
A World with No Choice
Take time to get involved in our industry. The future of your own business may depend on it.
Complaining as Sport
Complaining has become a national pastime – less about the automotive aftermarket and more about the OE side of the world.
Striking a Chord
Jerry Ives knows how to make music behind the counter. He says that engines and music composition are very similar, mathematically speaking.
Top 10 Distribution Influences
A variety of factors – both positive and negative – impact aftermarket distribution. For the sixth year, Counterman editors present their view of the top 10 influences that impact the industry.
2002 Parts Store Market Profile
So what is average? If you’re talking about things easily quantified like return rates, the answers are easy. But what about parts stores themselves?
