Apple Re-Invented The Store Experience
Apple is a company that’s been praised for innovating and changing things up in ways that other companies haven’t.
Where Are You With The Pareto Principle?
In any business, including ours, it’s used to identify where our customers come from.
ASE P2 Question-Writing: Harder Than It Looks
It gets taken every year — the ASE P2. And every year, counterpros around the country study up on store operations questions, parts predicaments and some math homework to take the test and hopefully, earn their blue seal. But come test day, all those P2 questions don’t just materialize out of thin air. The job of
Keeping It Simple: It’s All About Attitude, Attitude, Attitude
Attitude starts in the morning when we brush or comb our hair and walk out the door.
Here’s How To Lose That Customer
Repeat customers are the lifeblood of any parts operation.
Top Distribution Headlines in 2010
We pick from the most-read stories those issues that made an impact in 2010.
Allen & Allan: For the Aftermarket, the Future is Now
By Allen Markowitz and Allan Gerber Recently we noticed an interesting article by Alan Murray in The Wall Street Journal, “Managing the Future Workplace? Start Here.” The article opened with, “The last three years have seen an unprecedented financial crisis leading to the deepest economic downturn since the 1930s.” It went on to say, “Trust
Keeping It Simple: Do You Know Your Customer’s Lifetime Value?
Let’s talk about the lifetime value of a customer and what that value means to you. Lifetime value has many meanings and has been analyzed by folks who are a whole lot smarter than me.
Position Your Business For Continued Success
Soon it will be 2011 — the time to position your company for continued success. Yes, this is a time of economic pressure for all of us — our customers, fellow employees and all businesses. Sitting on the sidelines and blaming the economy will not help improve things. We can and must make positive, productive changes. Years
Have You Hugged Your Data Today?
Anyone attending AAPEX in Las Vegas was sure to hear one word repeated many, many times. And its importance can’t be overstated. Data, data, data.
Keeping The Customer
Because our expertise as parts professionals is rooted in customer service, we all understand that we have to retain and keep customers returning.
Build A Market. But How?
Everyone who has been in the parts business for any time at all usually has a following of some sort.