You Can Blame Fast Food
One advertisement I heard recently really, really caught my attention. The upshot of the commercial was this: Whatever auto repair services you want, you tell us how much you want to pay, we’ll try to match the price.
Meeting Today’s Automotive Parts Store Training Needs
The automotive aftermarket is an extremely complex business for both parts stores and repair centers.
Goals, Praise, Reprimand
Three simple rules can be a recipe for success in your parts operations.
The Internet: Another Tool In Your Customer Satisfaction Toolbox
It was with great interest that I read Mark Phillips’s column (August 2010, “Coming To A Store Near You?”) about having Internet access at parts stores.
The High Cost Of Not Training
There is a theory out there that there are three levels of counterpersons. You have simply 1s, 2s or 3s.
The Internet: Coming To A Store Near You?
There’s a bit of a trend emerging in parts stores throughout the country: They’re getting Internet access.
Some ‘Wasted Days’ Are Better Than Others
Every day is a learning adventure and no time that is spent investing in people who care and want to learn is a ‘wasted day.’
Parts Pros Should Worry About The Quiet Customers
Everyone has a customer service story to tell, especially a bad one.
Don’t Force Mitch To End The Day The Way He Had To
If you’re working, recognize the fact that you’re lucky to be working. If you don’t believe me, ask someone who isn’t. Ask someone who wants a job and can’t find one. And, if you are working, don’t screw it up.
Ready For Some More Business?
John Watt, national manager, CERTIGARD Franchised Operations, Petro-Canada, has a great idea for repair shops: Get customers asking for non-essential work to come in on slower days. The reason? He believes shops can make a whole lot of money by doing so.
What makes someone a true automotive aftermarket parts professional?
What is a true parts pro? It depends on whom you might ask.
ASE Certification: It’s A Matter Of Common Sense
For me, there’s never been any question of the value of ASE testing.