WATCH: Automotive Oxygen Sensors Use Technology To Keep Cars Running More Efficiently, Cleaner
When the government began requiring more stringent emissions standards in the 1970s and 80s, out went the mechanical carburetor and in came the oxygen sensor.
If Your Customer Knows More About Your Payment System Than Your Employees, Something Is Wrong
What if customers end up giving on-the-job training to your employees?
WATCH: How Easy Is It To Do Business With You?
In this video from the Counter Intelligence series, Counterman Editor Mark Phillips discusses how communications with your customers must be simple, clear and not cause pain for the people who want to do business with you.
WATCH: Wiper Blade Replacement Opportunities Abound
Many motorists totally ignore the condition of their wipers until the wipers are in extremely poor condition.
WATCH: What You Should Know About TPMS
In this episode of Counter Intelligence, Counterman Editor Mark Phillips discusses TPMS sensors and what you need to know, as an auto parts professional, to be well informed about them for your customers.
How Much Motor Oil Do Various Engines Require To Operate?
In this episode of Counter Intelligence, Counterman Editor Mark Phillips discusses how some modern engines need as little as 2 1/2 to 3 quarts of motor oil.
WATCH: Automotive Oil Change Intervals Have Changed, Gotten Much Longer
In this video, Counterman Editor Mark Phillips discusses how the 3,000-mile oil change is pretty much a thing of the past.
Watch: Part Two, Common Mistakes Made With Automotive Head Gaskets
In the second of two videos, Counterman Editor Mark Phillips discusses three of six common mistakes made when selling head gaskets.
WATCH: Common Mistakes Made With Automotive Head Gaskets
In the first of two videos, Counterman Editor Mark Phillips discusses three of six common mistakes made when selling gaskets.
WATCH: What If A Customer Frequently Returns Catalytic Converters?
In this episode of Counter Intelligence, Counterman Editor Mark Phillips and Brake & Front End Editor Andrew Markel discuss the potential problems when a customer frequently returns a catalytic converter within the warranty period.
Those Stains Around A Spark Plug… What Are They Caused By?
ASE-certified technician and Brake & Front End Editor Andrew Markel discusses corona stains on a spark plug and what it’s caused by in this latest installment of Counter Intelligence with Counterman Editor Mark Phillips.
WATCH: Ensure Your Professional Technician Customers Are Doing A Complete Brake Job
Counterman Editor Mark Phillips interviews Brake & Front End Editor Andrew Markel on the very important topic of brake hardware.
