Counter Professionals Can Earn Exciting Incentive For Walker Emissions Control Component Sales This Summer

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Counter Professionals Can Earn Exciting Incentive For Walker Emissions Control Component Sales This Summer

Valid from June 1 through Aug. 31, 2015, the Walker “Exhaust Event” promotion will offer counter professionals a $5 Visa Prepaid card for each qualifying sale of Walker Quiet-Flow SS or universal fit mufflers and Walker Ultra, CalCat and Standard direct-fit converters.

Counterman Staff
By Counterman Staff
Published:

Screen Shot 2015-06-23 at 2.53.20 PM
MONROE, Mich. — Tenneco’s Walker brand has announced a $5 Visa Prepaid Card incentive for counter professionals who sell qualifying Walker mufflers, assemblies and direct-fit catalytic converters through the Walker “Exhaust Event” promotion.

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“It’s a great time to inspect emissions control components, as much of the country just endured another tough winter, and emissions control components on your customers’ vehicles may need replacing,” said Sheryl Bomia, North America programs manager, Tenneco.

Valid from June 1 through Aug. 31, 2015, the Walker “Exhaust Event” promotion will offer counter professionals a $5 Visa Prepaid card for each qualifying sale of Walker Quiet-Flow SS or universal fit mufflers and Walker Ultra, CalCat and Standard direct-fit converters.

Walker Quiet-Flow SS mufflers and assemblies are constructed from 100% stainless steel that resists rust-out three times longer than competitors’ premium aluminized mufflers.

Walker direct-fit converters are available for many popular late-model domestic and foreign-nameplate vehicles. Each Walker direct-fit converter features a stainless steel body; OE-type hangers, flanges and brackets; heat-shielded pipe; and structural bracing for enhanced strength and durability. Walker CalCat converters are engineered to meet California Air Resources Board requirements and are available for sale in all 50 states and Canada.

Walker Quiet-Flow SS mufflers are offered with a Safe & Sound Guarantee 90-day money-back offer and a limited lifetime warranty. To learn more about these offers, visit www.WalkerExhaust.com.

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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