Dayco Opens Distribution Center, Creates Jobs In Memphis

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Dayco Opens Distribution Center, Creates Jobs In Memphis

The 400,000-square-foot facility features state-of-the-art distribution and logistics technology, including a new Tier 1 warehouse management system, which Dayco says will improve shipping times while increasing fill rates.

Counterman Staff
By Counterman Staff
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MEMPHIS, Tenn. — Dayco has announced that it has completed a previously-announced investment to improve customer service by opening a new distribution center in Memphis, Tenn. The 400,000-square-foot facility features state-of-the-art distribution and logistics technology, including a new Tier 1 warehouse management system, which Dayco says will improve shipping times while increasing fill rates.

“Following months of research, Dayco is excited to announce the opening of our new United States distribution center in Memphis, Tenn. As a major transportation hub centrally located in the United States, Memphis is the best location for our distribution center. The new location gives Dayco the ability to provide a seamless service experience for our North American customers, from manufacturing to delivery,” said John Bohenick, CEO of Dayco. “We would also like to thank Memphis city leaders for the continued support during this transition. Dayco looks forward to a long-term partnership with the city leaders, citizens and businesses of Memphis.”

The Memphis facility, which will employ nearly 200, will be used to distribute all of Dayco’s products in North America, including belts, tensioners, pulleys, harmonic balancers, hose, hydraulic components and equipment and all related tools. The center will also generate $3.6 million in new tax revenue.

“The EDGE Board is very pleased that Dayco has selected Memphis for its national distribution center,” said Reid Dulberger, president and CEO/chief economic development officer for the economic development growth engine for Memphis and Shelby County. “With this decision, Dayco brings its world-class reputation, in addition to new jobs and investment, to Memphis and Shelby County. We look forward to continuing the relationship EDGE forged with Dayco during the site selection process as we launch this new flagship distribution center.”

In June, Dayco announced plans to expand its customer service capabilities, implement new supply chain systems and consolidate its United States distribution locations into one, larger distribution center in the Memphis, Tennessee, area. Dayco anticipates initial product shipments by the third quarter of 2015, with the goal of shipping all products from the Memphis location by the end of the calendar year.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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