Delphi Product & Service Solutions Announces 20 New Mass Air Flow Sensors Covering 10.2 Million Vehicles

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Delphi Product & Service Solutions Announces 20 New Mass Air Flow Sensors Covering 10.2 Million Vehicles

When a Delphi MAF sensor is used in combination with Delphi oxygen sensors, the engine's air/fuel ratio can be controlled much more accurately, the company states.

Counterman Staff
By Counterman Staff
Published:

Delphi Product & Service Solutions has added 20 new mass airflow sensors to its engine management portfolio, covering more than 10.2 million vehicles built from 1990 to 2013. Applications cover: Audi, BMW, Chevrolet, Hyundai, Kia, Lexus, Mazda, Nissan and Toyota. Part numbers include: AF10159, AF10162, AF10164, AF10168, AF10176, AF10184, AF10185, AF10205, AF10206, AF10207, AF10208, AF10210, AF10211, AF10212, AF10213, AF10215, AF10216, AF10217, AF10219 and AF10220.
 
MAF sensors measure intake airflow and send this information to the ECU. When the ECU receives the information from the MAF sensor and oxygen sensors, it makes adjustments to the amount of fuel being injected into the engine to compensate for excess air or excess fuel.
 
When a Delphi MAF sensor is used in combination with Delphi oxygen sensors, the engine’s air/fuel ratio can be controlled much more accurately, the company states. All of these functions ensure accurate air/fuel ratio for optimal engine performance in any driving condition.
 
Contamination is a key reason why MAF sensors fail and require replacement, according to Delphi. As air, dirt and other debris get into the sensor, the parts become contaminated and result in failure. Drivers often notice sluggish performance or a more frequent need to refuel.
 
Delphi offers three reasons to choose its mass air flow sensor line:
 
1. All-New Products Go Through Stringent OE Testing
Delphi MAF sensors are brand-new, never remanufactured. All parts are tested and calibrated to OE standards using highly accurate OE equipment. By testing to OE specifications, Delphi ensures that the sensors provide accurate readings and airflow output, which helps to reduce comebacks.
 
2. No Flow Tubes Mean Less Storage Space and a Greener Quicker Repair
Delphi’s direct sensor solution design allows technicians to focus on the part that needs to be replaced.  Ninety-eight percent of the time it is the sensing electronics in the probe that fail. By eliminating the need to replace the plastic flow tube, Delphi provides a greener repair solution.
 
3. In Most Cases Clam Shell Packaging Protects the Product
Shops receive Delphi Mass Airflow sensors in a plastic clamshell, which helps protect the sensing elements from damage.
 
Inventory will be available, dependent on part number, by the end of the second quarter. Visit go.delphi.com for specific part information.
 
 

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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