Delphi Product & Service Solutions Launches Electronic Unit Pump And Smart Injector Heavy-Duty Repair Program

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Delphi Product & Service Solutions Launches Electronic Unit Pump And Smart Injector Heavy-Duty Repair Program

Repair solution for Electronic Unit Pumps (EUP) and Smart injectors launching in 2014; Potential service opportunity of nearly 2 million pumps and Smart injector units.

Counterman Staff
By Counterman Staff
Published:

Delphi Product & Service Solutions (DPSS) has announced the launch of its global Electronic Unit Pump (EUP) and Smart Injector repair program for high-performance, heavy-duty (HD) applications. The product launch provides Delphi’s authorized repair network the potential service opportunity of nearly 2 million EUP and Smart injector units.
 
Delphi’s EUP uses proven valve technology from the company’s EUI product line. When used in conjunction with the high-pressure, electronically controlled Smart injector, the EUP provides a complete high-pressure fuel delivery system for HD engines. The injector’s nozzle control valve is electronically controlled, which helps to reduce fuel consumption and improve performance all while meeting the most stringent emissions regulations.
 
Delphi’s EUP and Smart Injector system is fitted to a wide range of DAF (MX and PR), Paccar and Yuchai applications for Euro 4, Euro 5 and US2010 emissions standards.
 
The repair solution will cover all EUP variants, and European specification Smart Injectors. This solution will be available as a test equipment upgrade package to current EUI E3 repair workshops. Repair for US2010 Smart Injectors will be available early 2015.
 
The launch also includes comprehensive support with new test equipment, updated IRIS software, dedicated repair tooling, training and a rationalized repair parts program. Workshops that upgrade to EUP and Smart repair capability are required to attend the relevant training course held at one of Delphi’s global diesel training schools, before they are authorized to repair EUP and Smart Injectors.
 

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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