Delphi To Highlight Automated Driving Technologies At 2014 International CES

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Delphi To Highlight Automated Driving Technologies At 2014 International CES

Counterman Staff
By Counterman Staff
Published:
A leader in integrating active safety and connectivity, Delphi will demonstrate how key systems come together to enable automated driving in Delphi’s CES booth No. 1230, North Hall, Jan. 7-10.

 

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TROY, Mich. – Delphi Automotive PLC has announced it will showcase highly integrated active safety and connectivity technologies at the upcoming 2014 International Consumer Electronics Show. These technologies will be key building blocks to achieving fully automated driving, according to Delphi.

“The fact is, automated driving is happening now and will continue to expand in capabilities and mainstream use in the very near future,” said Jeff Owens, chief technology officer, Delphi Automotive. “What sets Delphi apart from other suppliers is our ability to produce innovations in three areas that are critical to the automated driving experience: connected products, active safety products and electrical architecture. This is the new frontier in the automobile industry, and we’re uniquely positioned to lead the way.”

Delphi will exhibit advanced technologies from each of these areas at CES, including:

* Automated driving products such as 360-degree sensing, radar and vision fusion technology, cross traffic alert, collision avoidance and many other accident mitigation safety features.
* Comprehensive connectivity that works seamlessly with popular smartphones. A combination of all key connectivity strategies to ensure consumers’ needs are met to enable built-in, brought-in and plug-n-play aftermarket solutions.
* Core infotainment apps integrated into the entertainment system. Smartphones connected via Bluetooth and WiFi for the wireless data throughout the vehicle
* Voice recognition that delivers on-board natural language providing increased system accuracy and performance, in addition to a keyword-spotting feature.
* Workload manager software and driver state sensor technology to monitor the driver’s attention and intelligently minimize activities when distractions are potentially high.
* High resolution, reconfigurable displays for attractive styling and to allow for unique consumer customization.

More than 3,200 exhibitors will showcase the latest in consumer electronics and services at the 2014 International CES in Las Vegas. The show will be held Jan. 7-10 at the Las Vegas Convention Center.

 

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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