Dorman Announces Winners In Its Outdoor Adventure Sweepstakes

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Dorman Announces Winners In Its Outdoor Adventure Sweepstakes

More than 100 winners have been selected to win a variety of prizes worth more than $40,000, including an Alaskan fishing excursion, a Honda ATV, a Weber Genesis grill, Bass Pro Shop shopping sprees and much more.

Counterman Staff
By Counterman Staff
Published:

dorman-outdoor-adventureDorman Products has announced the prizewinners from its “Outdoor Adventure” Service Technician Sweepstakes today. Dorman’s contest ran from May through September, and awarded service technicians one contest entry for every Dorman Window Regulator purchase made through qualified parts providers.

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More than 100 winners have been selected to win a variety of prizes worth more than $40,000, including an Alaskan fishing excursion, a Honda ATV, a Weber Genesis grill, Bass Pro Shop shopping sprees and much more.

Among Dorman’s winners are:

  • Grand-prize: Scott Simons from Power Up Auto in Florida
  • First-prize: Mark McGinnis from Walker Tire & Auto Service in Nebraska
  • Second-prize: Rick Green from Berkley Auto Care in Michigan
  • Four third-prize winners: Louis Alfieri from D&M Tyre Automotive Center in Rhode Island, Don Howe from Butler Automotive Center in Nebraska, Breann Bolton from Complete Auto Repair in Indiana, and Lester Walls from 404 Auto Repair in Maryland

In addition, 100 lucky runners up each received $100 Bass Pro Shop gift card.

“I have been very pleased with Dorman quality,” said Scott Simons, Dorman’s Grand Prize winner. “The 94-97 Lincoln Town Car Dorman regulators are much better than the OEM. The Hyundai Sonata Regulator from Dorman is actually easier to install. The OEM Sonata requires removal of the latch to attach the three prong plastic guide to the latch and then install the entire assembly. A Dorman Engineer designed their guide to be easily removable (two screws) so I can attach that to the latch, install the regulator, and then simply replace those two screws … brilliant!”

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

Read Full Article

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