Epicor Expands eCatalog Download Service, Eliminating Need For DVD-Based Updates

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Epicor Expands eCatalog Download Service, Eliminating Need For DVD-Based Updates

Epicor Software Corp. announced that it has expanded its Epicor Dynamic Updates eCatalog data-download service to include all Epicor PartExpert data.

Counterman Staff
By Counterman Staff
Published:

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Epicor Software Corp. announced that it has expanded its Epicor Dynamic Updates eCatalog data-download service to include all Epicor PartExpert data.

The move eliminates the need for many Epicor customers to update their monthly eCatalog files via manual DVD-based processes.

Expansion of the free Epicor Dynamic Updates service is the latest step in a comprehensive program from Epicor to minimize the time required to deliver new-parts data to tens of thousands of parts counters, service desks and other auto care industry points of sale, according to the company.

The company recently announced that Epicor Dynamic Updates, in conjunction with the Epicor Net Adds data-publishing capability, have reduced the time-to-market of manufacturer-supplied new-parts files to within five days of receipt.

By expanding Epicor Dynamic Updates to all monthly eCatalog data – including the Epicor InterChange, LaborExpert and BuyerAssist data sets – Epicor has enabled many users to eliminate their monthly DVD loads, which can be cumbersome and inconvenient to install across all business locations.

“We have made aggressive investments to compress our data validation and publishing cycle for industry suppliers and the thousands of distributors, jobbers, service locations and other businesses that rely on Epicor eCatalog solutions,” said Scott Thompson, vice president, automotive, analytics, and content, Epicor Software. “We encourage our customers to leverage the full value of our fast, accurate, industry leading data by signing up for the free Epicor Dynamic Updates service. Users will be able to access more information than ever, for more parts than ever, with each download.”

Epicor Dynamic Updates is available for Windows- and Web-based Epicor eCatalog products. eCatalog customers using Epicor business management solutions can request free setup for the Epicor Dynamic Updates service through the EpicCare Service Portal or by calling Epicor Support. eCatalog customers not using an Epicor business management solution should contact their system provider.

 

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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