Federal-Mogul Motorparts Expands MOOG Steering And Suspension Line

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Federal-Mogul Motorparts Expands MOOG Steering And Suspension Line

Federal-Mogul Motorparts is a division of Federal-Mogul Holdings Corp. MOOG is the preferred choice of professional technicians and the Official Steering and Suspension of NASCAR.

Counterman Staff
By Counterman Staff
Published:

MOOG-NASCAR

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SOUTHFIELD, Mich. — Federal-Mogul Motorparts’ MOOG Steering and Suspension product line now includes 54 additional part numbers offering combined service coverage of more than 61 million foreign nameplate and domestic passenger vehicles. Federal-Mogul Motorparts is a division of Federal-Mogul Holdings Corp. MOOG is the preferred choice of professional technicians and the Official Steering and Suspension of NASCAR.

Among the new MOOG parts include:

 

ES800972/ES800973 Outer Tie Rod End Dodge Durango and Jeep Grand Cherokee     (2011-2014) (Left and right)
EV800961 Inner Tie Rod End Chrysler 300 and 300C (2005-2010); Dodge Challenger (2008-2010), Charger (2006-2010) and   Magnum (2005-2008)
K500240 Ball Joint Lexus GS300 (2006), GS430 (2006-2007), GS350 and GS450h (2007-2011), GS460 (2008-2011),  IS250 (2006-2013), IS-F (2008-2013), IS250C and IS350C (2010-2013), and IS350 (2006-2013) (Front upper)
ES800391 Outer Tie Rod End BMW 540i (1997-2003), 540iA (1997), 540iT (1999-2000), and M5 (2000-2003) (Left)

Other new MOOG parts include 12 coil spring sets, four control arms and 14 additional wheel bearing and hub assemblies for vehicles up to and including the 2015 model year.

“We have introduced nearly 400 additional MOOG parts through the first nine months of the year in keeping with our commitment to providing high-quality, problem-solving repair solutions for today’s vehicles,” said Bryon Osterland, general manager, global steering and suspension, Federal-Mogul Motorparts. “We continue to aggressively invest in our North American manufacturing facilities and in developing innovative parts that help service providers address emerging repair opportunities across all vehicle makes and models.”

The MOOG brand, the preferred choice of professional technicians and NASCAR crew chiefs, is in its 50th year of Cup competition. In recognition of the vital importance of steering and suspension components in overall vehicle safety and performance, NASCAR mandates that Cup teams use MOOG Problem Solver parts, specifically ball joints and tie rod ends. Cup Series champions have chosen MOOG parts for 49 consecutive years.

To learn more about MOOG Steering and Suspension parts, please visit the technician-focused www.moogproblemsolver.com website or contact your MOOG supplier. Like MOOG on  Facebook at https://www.facebook.com/moogproblemsolver and follow the brand on Twitter (@MOOGps) for product updates and special promotions.

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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