Federal-Mogul's Fel-Pro Releases Problem-Solving One-Piece Gasket

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Federal-Mogul’s Fel-Pro Releases Problem-Solving One-Piece Gasket

New Fel-Pro oil plan gasket addresses repair issues on 2009-'12 Hyundai, Kia engines.

Counterman Staff
By Counterman Staff
Published:

SOUTHFIELD, Mich. – Engine rebuilders and automotive repair technicians who have struggled to achieve a reliable seal when re-installing the oil pans on many 2009-2012 Hyundai and Kia V6 engines now have a fast, easy solution: a new one-piece replacement gasket from Federal-Mogul’s Fel-Pro brand. This problem-solving new gasket design – available in complete oil pan and conversion sets – is among more than 100 new parts recently added to the Fel-Pro line. Fel-Pro gaskets, “The Gaskets Professionals Trust,” are designed and manufactured in the brand’s state-of-the-art facility in Skokie, Ill.

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Approximately 250,000 3.3L and 3.8L DOHC V6 engines from Hyundai and Kia feature an RTV silicone bead, rather than a conventional gasket, along the oil pan flange surface. Applying a replacement bead and properly installing the oil pan for a leak-free seal can be exceptionally difficult in the aftermarket repair environment. The new one-piece Fel-Pro oil pan gasket is manufactured from a die-cut high-density fiber sheet that is fully encapsulated in a black latex rubber coating. The latex coating prevents engine oil from wicking through the gasket body to provide a long-lasting, leak-free seal.

The new Fel-Pro sealing solution is available for the following applications:

•2009-2012 Hyundai and Kia V6 3.3L and 3.8L DOHC (Azera, Entourage, Santa Fe, Sonata, Veracruz, Sorento) Fel-Pro oil pan set #OS30822; conversion set #CS26414
 
•2009-2012 Hyundai V6 3.8L DOHC (Genesis, Borrego) Fel-Pro oil pan set #OS30823; conversion set #CS264201
 
Among the other new gaskets and related components now available through Fel-Pro distributors are 36 additional stock and performance head gaskets and sets, 14 new valve cover gasket sets, nine additional stock and performance intake manifold gasket sets and dozens of other parts for virtually any type of automotive engine.
 
For more information regarding Fel-Pro gaskets and other sealing products, contact your Fel-Pro supplier or visit www.felpro-only.com. For the brand’s latest applications listings, technical materials, videos and other helpful resources, visit Federal-Mogul’s www.FMe-Cat.com electronic catalog.

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

Read Full Article

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