Federated Shop Of The Year Announced: American & Import Auto Repair

Main Navigation

Advertisement
Social Connect
Resources
Our Brand Family
Counterman - Babcox Media
Counterman has been serving auto parts jobbers, retailers and distributors since 1983.
News

Federated Shop Of The Year Announced: American & Import Auto Repair

Each year, the Federated Shop of the Year program recognizes a top shop whose owners have a demonstrated track record of excellence in such areas as customer service, quality repairs, knowledgeable staff and community involvement.

Counterman Staff
By Counterman Staff
Published:
From left to right: Phil Moore, Federated Auto Parts; Tim Smith and Kim Smith, owners, American & Import Auto Repair; and Kevin Andrade, Fisher Auto Parts.
From left to right: Phil Moore, Federated Auto Parts; Tim Smith and Kim Smith, owners, American & Import Auto Repair; and Kevin Andrade, Fisher Auto Parts.

American & Import Auto Repair, located in Johnson City, Tennessee, has been named Federated Shop of the Year. Tim and Kim Smith have owned American & Import Auto Repair for 14 years and were nominated for the award by Federated member Fisher Auto Parts.

Related Articles

Each year, the Federated Shop of the Year program recognizes a top shop whose owners have a demonstrated track record of excellence in such areas as customer service, quality repairs, knowledgeable staff and community involvement.

“Choosing the Federated Shop of the Year becomes more challenging each year because of the growing number of outstanding shops nominated,” said Phil Moore, senior vice president of Federated Auto Parts. “Although there were many strong contenders, American & Import Auto Repair stood out as this year’s top shop. We congratulate Tim, Kim and their entire staff on a solid track record of success and thank them for working hard every day to keep their customers on the road.”

Family owned and operated, American & Import Auto Repair is a full service auto repair shop that provides service and repair for all makes and models of automobiles. The company participates in the Federated Car Care Center program and has 10 employees, including three ASE Master technicians. American & Import Auto Repair is an ASE Blue Seal shop and a member of the Shop Doctor community, an online and coaching resource to help shops improve customer relations.

Actively involved in charitable endeavors in the Johnson City area, American & Import Auto Repair serves as a collection center for the annual Federated Toys for Tots campaign. Tim also is the board chair for the Dawn of Hope Foundation, helping developmentally disabled adults.

To learn more about this year’s Federated Shop of the Year, American & Import Auto Repair, visit americanandimportautorepair.com <http://www.americanandimportautorepair.com>.

You May Also Like

Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

Read Full Article

More News Posts
MEMA Launches At-Home REPAIR Campaign

The next step in the campaign to get the REPAIR Act passed is to get aftermarket suppliers involved.

By Emma Henderson
Shaw Assumes Leadership of MEMA Original Equipment Suppliers

Collin Shaw succeeds Julie Fream who served 10 years in the position.

By Emma Henderson
AACF Launches 65th Anniversary Fundraising Initiative

The campaign aims to raise $65,000 through 1,000 donations of $65 each.

By Counterman Staff
Schaeffler Publishes 2023 Sustainability Report 

Schaeffler was awarded an “A” score in the climate change category for 2023 by the global non-profit environmental organization CDP for corporate transparency and performance.

By Emma Henderson
Schaeffler Sustainability Report

Other Posts

Introducing ‘Sustainability by Schaeffler’ on Counterman.com

In the weeks and months ahead, stay tuned for more sustainability content from Schaeffler and Counterman.

By Josh Cable
Schaeffler Sustainability
Jacki Lutz Named Content Director at Auto Care Association

Lutz will be tasked with leading a cross-functional and multimedia content strategy, development and execution across all platforms.

By Josh Cable
Jacki Lutz Auto Care
Auto Care Association Certified as a Great Place to Work

“This prestigious award is a testament to the association’s commitment to creating an inclusive, supportive and dynamic work environment for its employees,” Auto Care said.

By Josh Cable
HD Repair Shops Report Increases in Counter Sales, Labor Rates

The data comes from a Fullbay report published in partnership with ATA’s Technology and Maintenance Council.

By Josh Cable
Heavy Duty Repair