First Edition Of Autopromotec Conference - State Of The Industry 2016 - Is Held In Bologna, Italy

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First Edition Of Autopromotec Conference – State Of The Industry 2016 – Is Held In Bologna, Italy

Autopromotec Conference – State of the Industry 2016, was organized by Autopromotec and held in Bologna June 9-10.

Counterman Staff
By Counterman Staff
Published:
Professor Dipak R. Pant, head of the Interdisciplinary Unit for Sustainable Economy at Carlo Cattaneo University, addresses Autopromotec Conference attendees.
Professor Dipak R. Pant, head of the Interdisciplinary Unit for Sustainable Economy at Carlo Cattaneo University, addresses Autopromotec Conference attendees.

BOLOGNA, Italy — Autopromotec, the specialized international exhibition of automotive equipment and aftermarket products, recently held its first Autopromotec Conference, which outlined the the of the global automotive aftermarket, analyzing the main factors and coming challenges presented to all stakeholders in the industry.

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Autopromotec Conference – State of the Industry 2016, was organized by Autopromotec and held in Bologna June 9-10.

During the conference, guest speakers including industry experts of international prominence, emphasised how the automotive market is undergoing a profound moment of change dictated especially by the Internet of Things (IOT), the extension of the Internet to the world of objects, and in this specific case, of vehicles and automotive equipment.

The central theme Autopromotec Conference explored was new technology applied to vehicles and how these technologies will impact the after-sales supply chain and automotive service.

In order to maintain competitiveness and provide a professional service, an awareness of the new context and new demands of customers is essential, attendees heard.

Autopromotec_Manifestazione Fieristica 01In addressing conference attendees, Professor Dipak R. Pant, head of the Interdisciplinary Unit for Sustainable Economy at Carlo Cattaneo University, underlined the importance of knowing how to add value and versatility to technological upgrading, making it simple and easy to use for a diverse set of users.

All this takes on even greater value in the automotive aftermarket segment during a time of enormous technological developments.

With the first edition of Autopromotec Conference – State of the Industry 2016, Autopromotec reinforces its role as a major venue for the entire automotive industry to join and share information and viewpoints.

In addition to its function as the organizing body of the trade exhibition, Autopromotec adds to its mission a “conference” dimension, conceiving and promoting an important moment of synthesis, which has given voice to the protagonists of the change under way.

For more information on Autopromotec and the 2017 edition, set for May 24-28, visit http://www.autopromotec.com.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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