Former WORLDPAC CEO Tom O'Hare Named Leadership 2.0 Keynote Speaker

Former WORLDPAC CEO Tom O’Hare Named Leadership 2.0 Keynote Speaker

O'Hare will address the 2014-'15 Leadership 2.0 class at its opening dinner on Aug. 24 at Northwood University in Midland, Mich. During his presentation, he will discuss his career, the industry and his personal philosophy on leadership in the motor vehicle aftermarket.

MIDLAND, Mich. – Tom O’Hare, the retired former president and CEO of WORLDPAC, will serve as the opening speaker for the next University of the Aftermarket Leadership 2.0 program.
 
“Tom O’Hare is one example of the kinds of high-caliber aftermarket leaders and leadership concepts that participants will be exposed to during the Leadership 2.0 program,” said University of the Aftermarket Director Brian Cruickshank. “We are thrilled that Tom will speak about his view on leadership within a changing motor vehicle aftermarket.”
 
O’Hare will address the 2014-’15 Leadership 2.0 class at its opening dinner on Aug. 24 at Northwood University in Midland, Mich. During his presentation, he will discuss his career, the industry and his personal philosophy on leadership in the motor vehicle aftermarket.
 
Born and raised in Boston, O’Hare’s first job was selling hot dogs, soda and ice cream in the center field bleachers of Fenway Park. Like many kids growing up in the late 1940s and ’50s, he juggled several jobs, such as cutting grass, caddying, serving as a soda jerk in a drug store, delivering newspapers and more. He graduated from Boston College and joined the Marine Corps as a 2nd lieutenant.
 
After serving in the Marines, O’Hare attended Tufts University, earning a master’s degree in economics. He subsequently interned at the Federal Reserve in Boston before starting his own business. In 1995, the automotive aftermarket trailblazer became the president and CEO of an auto parts company, which ultimately became WORLDPAC. O’Hare was elected to the Automotive International Association (AIA) Hall of Fame in 2007 and is a current member of the WORLDPAC Board. Northwood University honored him as an Outstanding Business Leader in 2014.
 
In May, the University of the Aftermarket officially opened registration for its next Leadership 2.0 class, which begins Aug. 24-29 on Northwood University’s Midland campus. The second session will be held March 8-13, 2015, at Northwood University’s West Palm Beach, Fla., campus. Participants must attend both sessions.
 
The Leadership 2.0 program is designed for early- to mid-career, management-track, high-potential aftermarket professionals in all market segments. Program participants include a mix of aftermarket professionals from manufacturing, retail/wholesale stores, program groups, warehouses, service dealers, associations and other industry segments allied to the motor vehicle aftermarket. This collaborative mix of industry levels is unique in the industry and adds to the educational experience.
 
Class size is limited to 35; those interested are encouraged to register early, as the class sells out every year. First-come, first-served registration will close no later than the end of July.
 
Participants receive 7.0 CEUs toward their Automotive Aftermarket Professional (AAP) or Master Automotive Aftermarket Professional (MAAP) designations.
 
The cost of the two-week program is $6,100 and includes tuition, class materials, meals and lodging. More information and registration details are available at www.universityoftheaftermarket.com (click “Course Calendar”) or call 800-551-2882.
 

You May Also Like

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

MEMA Launches At-Home REPAIR Campaign

The next step in the campaign to get the REPAIR Act passed is to get aftermarket suppliers involved.

Shaw Assumes Leadership of MEMA Original Equipment Suppliers

Collin Shaw succeeds Julie Fream who served 10 years in the position.

AACF Launches 65th Anniversary Fundraising Initiative

The campaign aims to raise $65,000 through 1,000 donations of $65 each.

Schaeffler Publishes 2023 Sustainability Report 

Schaeffler was awarded an “A” score in the climate change category for 2023 by the global non-profit environmental organization CDP for corporate transparency and performance.

Schaeffler Sustainability Report

Other Posts

Introducing ‘Sustainability by Schaeffler’ on Counterman.com

In the weeks and months ahead, stay tuned for more sustainability content from Schaeffler and Counterman.

Schaeffler Sustainability
Jacki Lutz Named Content Director at Auto Care Association

Lutz will be tasked with leading a cross-functional and multimedia content strategy, development and execution across all platforms.

Jacki Lutz Auto Care
Auto Care Association Certified as a Great Place to Work

“This prestigious award is a testament to the association’s commitment to creating an inclusive, supportive and dynamic work environment for its employees,” Auto Care said.

HD Repair Shops Report Increases in Counter Sales, Labor Rates

The data comes from a Fullbay report published in partnership with ATA’s Technology and Maintenance Council.

Heavy Duty Repair