Gates Expands Product Line With More Than 200 New Part Numbers

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Gates Expands Product Line With More Than 200 New Part Numbers

The expansion includes the introduction of Dodge turbocharger hose kits, Micro-V Aramid belts, electric water pumps and emission hose.

Counterman Staff
By Counterman Staff
Published:

DENVER, Colo. – The Gates Corp. has expanded its extensive OE-quality automotive aftermarket products line with more than 200 new part numbers covering numerous late-model vehicles.
 
The expansion includes the introduction of Dodge turbocharger hose kits, Micro-V Aramid belts, electric water pumps and emission hose.
 
Dodge Turbocharger Hose Kits
Gates increases its line of turbocharger hose applications with additional OE-Plus Turbocharger Hose Kits. According to Gates, this convenient all-in-one kit includes a silicone hose and two T-bolt clamps for quick and easy replacement. With a high-quality silicone cover and a specially formulated fluoroelastomer liner that prevents oil seepage, this hose provides superior service life and excellent heat resistance. Ten new numbers provide broad coverage for Dodge applications for more than 4 million vehicles in operation.
 
Micro-V Aramid
Gates says it continues to excel in the development of automotive accessory drive belts, collaborating with OE manufacturers globally to continually evolve the performance and durability of belt drives with the most advanced Micro-V belt technology, construction and materials. Gates announces 11 new part numbers that are designed with an aramid tensile cord for vehicles that utilize aramid cord belts as original equipment. This construction creates an actual OE equivalent and sustains the integrity of the system – not just the belt, Gates says.
 
Electric Water Pumps
Gates introduces 12 new electric water pumps that fit popular applications covering more than 4.8 million vehicles in operation. The coverage includes electric water pumps for engine cooling, battery cooling on hybrid vehicles, turbocharger system cooling and heating applications. These direct replacement electric water pumps ensure an exact fit and easy installation while effectively restoring the cooling and heating systems to proper operation and performance.
 
Emission Hose
Gates adds 18 new OE-exact crankcase ventilation and emission hoses that are primarily available from the OE dealer only. These new hoses are constructed from high-quality materials for durability and maximum service life, the company says. According to Gates, these direct replacement hoses ensure an exact fit and easy installation while effectively restoring the emission system to proper operation and performance.
 
“It’s important that we stay in step with the original equipment manufacturers,” said Dave Miller, Gates vice president of marketing, automotive. “We’re especially pleased to announce the introduction of Micro-V Aramid belts, we feel like these belts exemplify the best technology and materials in the marketplace.”
 
Highlights of this release include:
· A value-add to Subaru Timing Component Kits – Loctite 243 to help technicians with proper installation
· 12 new BladeRunner lawn/garden belts, bringing the total to 513 SKUs
· 16 new Turbocharger Hose Kits, bringing the total to 44 SKUS
· 12 new molded coolant hose, bringing the total to 2,801 SKUs
· 45 new small I.D. coolant hose, bringing the total to 1,824 SKUs
 
For more detailed information about new and existing Gates automotive aftermarket products, visit Gates.com/automotive.
 
 

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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