Gates Releases 137 New Automotive Aftermarket Parts

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Gates Releases 137 New Automotive Aftermarket Parts

The automotive aftermarket manufacturer expands its product line with many new parts, including a zero memory, hybrid polymer air hose, 28 integrated housing thermostats, OE-exact heater hose assemblies and turbocharger hose kits for Ford Super Duty vans.

Counterman Staff
By Counterman Staff
Published:

Gates

DENVER, Colo. – The Gates Corp. has expanded its automotive products line with 137 new part numbers. The company says it has expanded coverage across several product categories by introducing new products and offering better solution parts and kits by listening to technician feedback and market research.

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Highlights of the product release include the hybrid polymer air hose, a lay-flat, effortless air hose. This zero memory hose won’t kink or curl and it maintains extreme flexibility even in extreme cold, according to Gates.

In addition, this release includes 28 new integrated housing thermostats, covering more than 20 million vehicles in operation (VIO). These bolt-on solutions include all components (thermostat insert, seal and housing) needed to complete the job in one step.

OE-exact heater hose assemblies are now available that fit correctly and are available at significant savings compared to OE dealers. Manufactured with heavy-gauge steel tubing, tough welds and OE-exact hose material, these assemblies have everything needed for a complete repair.

For technicians who are looking to save time and effort in repairing E350 and E450 Super Duty vans, Gates now offers turbocharger hose kits. These all-in-one kits provide hose and T-bolt clamps that prevent oil permeation, are heat-resistant and provide better sealing, the company says.

Gates says its new Micro-V Pulley Strap Tool allows technicians to easily remove stubborn drive pulleys. The company says the patented strap wrench is simple to use and provides the utmost grasping control when removing SAE v-ribbed belt-driven pulleys.

Another new product featured in this release is the PolarSeal I couplings with O-ring featuring a new, pre-installed O-ring designed to save technicians time and hassle in completing repairs. The O-ring comes pre-installed and pre-lubricated for faster and easier installation.

Lastly, Gates has added 55 OE-exact emissions and ventilation hoses covering more than 27 million VIO. These high-quality, direct-fit replacement hoses are an exact fit for easy installation, and restoring the emission system to proper operation and performance, Gates says.

To learn more, visit www.Gates.com/automotive.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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