Gates Releases 229 New Automotive Aftermarket Parts

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Gates Releases 229 New Automotive Aftermarket Parts

The Gates International Thread Identification Kit includes 21 metric thread sizes, both male and female and 10 British thread sizes, both male and female.

Counterman Staff
By Counterman Staff
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gates-thread-kitDENVER — Gates has added 229 new part numbers to its line of Original Equipment (OE) quality automotive products.

Gates is proud to launch its new and improved International Thread Identification Kit. This new kit includes 21 metric thread sizes, both male and female and 10 British thread sizes, both male and female. The product release also includes 6 new first-to-market SKUs of Century Series Aramid belts, covering almost 1.75 million VIO. Gates was first to introduce Aramid Serpentine belt technology into the Aftermarket in 2014.

Gates continues to expand its RPM (Racing, Performance, Muscle) line with 49 new RPM Micro-V® belts. Applications covered by this expansion include: 2014-2015 Dodge Challenger/Charger Hellcat, 2011-2015 Cadillac CTS-V, 2012-2015 Camaro ZL1, 2009-2013 Corvette ZR1, 2015-2016 Corvette Z06 and 1999-2004 F150 Lightning. Gates RPM Micro-V belts have been precisely designed for forced induction and high-output engines. These belts can handle more power and withstand more punishment than any other belt on the market.

Gates also adds a new fuel filler hose for all engines of 2015 Ford Transports. Now you can simply replace just the hose at about half the price of replacing the entire assembly. A new EGR molded coolant hose for 6.0 L 2003-2010 Ford Super Duty vans and pick-ups has also been released. Gates’ precise-fit EGR Cooler Hose with reinforced silicone and O-ring quick-connect ends is an exact OE replacement. Finally, three new timing component kits for the 2011 and newer Ford Fiesta, the 2012 and newer Fiat 500, and a kit for the injection pump drive on the 2009-2012 Audi Q7 has also been released covering over 600,000 VIO. 

“Gates continues to be committed to product development, both in terms of cutting edge innovation and meaningful solutions for specific market needs,” said Jack Ramsey, Gates senior vice president, North American Automotive Aftermarket. “We are pleased to be able to offer new products that grow our channel partners’ business through line extensions as well as address emerging needs and technologies.”

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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